Homeless Shelter Services: Case Manager

1. PRIMARY PURPOSE -

The purpose of this role is to help clients access permanent housing and gain stability. This is an in-person position and telework/remote work is not available.

2. ESSENTIAL DUTIES AND RESPONSIBILITIES -

• Utilizing internal tools and assessments and Lane County’s Homeless Management Information System (HMIS), collect and input client-level data for tracking and reporting purposes.
• Maintain and support caseload of clients who are working towards a goal of self-sufficiency and securing permanent housing.
• Participate in case-conferencing opportunities and attend meetings, as available, in order to enhance support and coordinated care for participants.
• Support program participants in accessing services to help increase their overall stability, basic needs, safety, income, health and wellness, support networks and community connections.
• Support program participants in overcoming housing barriers.
• Help participants gather and store the documents they need for public benefits, employment, and housing opportunities.
• Help participants create employment/tenant resumes and key information to use on employment/housing applications.
• Support program participants in searching for and accessing employment/housing.
• Build relationships and rapport with community partners, property management agencies and local housing providers.
• Participate in case-conferencing opportunities and attend meetings, as available, in order to enhance support and coordinated care for participants.
• Ensure confidentiality and maintain up-to-date and accurate client records.
• Transport clients to and from community resources and assist them in accessing community resources.
• Ensure confidentiality and maintain up-to-date and accurate client records.
• Communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, cultural backgrounds regarding clients, staff and community partners.
• Maintain professionalism, safe, respectful and productive environment for clients, staff and volunteers.
• Utilize de-escalation and trauma-informed approaches with a variety of vulnerable clients and uphold the mission and values of SVdP.

3. OTHER DUTIES AND RESPONSIBILITIES -

• Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices.
• Provide coverage as needed for other teams within the HES department.
• Perform other duties and responsibilities as required.

4. MINIMUM QUALIFICATIONS AND EXPERIENCE -

• Previous work experience in case management within a direct service or social service setting.
• An understanding of how trauma, systems, systemic oppression, race, ethnicity, gender, and sexuality impact people experiencing homelessness and poverty.
• Knowledge of the mental, emotional, and physical impacts of trauma.
• Experience maintaining client confidentiality and a professional code of ethics.
• Active listening skills and ability to acquire information in healthy ways and help problem solve sensitive issues non-judgmentally.
• Computer proficiency and ability to use smartphone, email, Microsoft Office Suite, and other programs necessary.
• Knowledge of the local social services system or system navigation.
• Skills to create and maintain healthy professional boundaries.
• Strong verbal, written, and interpersonal communication skills.
• Ability to understand complex written and oral instructions/rules/procedures.
• Ability to articulate program guidelines and requirements to those with a variety of abilities and backgrounds.
• Knowledge of the daily realities and stressors facing unhoused people.
• Possess a valid driver’s license and in good standing with SVdP’s driving policy.
• Bilingual is a plus.

ATTENDANCE - Compliance with general company standards is acceptable.

SAFETY - Compliance with general company standards is acceptable.

FLSA STATUS - Hourly

HOW TO APPLY

If you feel you are qualified and want to apply for this position submit a St. Vincent De Paul application at http://apply.svdp.us/

All employees and prospective employees of St. Vincent de Paul will receive equal employment opportunity without regard to race, color, religion, sex, age, national origin, disability or any other trait protected by applicable law. Promotions, transfers, training, compensation, benefits and all other employment considerations will be administered without regard to race, color, religion, sex, age, national origin, disability or any other trait protected by applicable law. Veterans are encouraged to apply.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $21