Case Manager I - Emergency Shelter

Summary

Case Managers are responsible for developing professional and empathetic relationships while providing homeless individuals with connections to appropriate housing, programs and resources through one-on-one Case Management that develop individualized case plans that promote client progression towards obtaining and maintaining self-sufficiency.

Essential Functions

• Performs initial intake interviews, assessments and refers clients to appropriate community resources.
• Assesses the client’s needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs. 
• Assesses clients for employment, social security and disability insurance eligibility. 
• Assists clients in identifying, enrolling and attending appropriate medical, substance abuse and therapeutic services. 
• Develops, implements and monitors client progress in executing individualized case plans addressing housing, financial and self-sufficiency. 
• Develops and maintains a productive case management relationship with the client, and meets with clients on a weekly or more frequent basis to review, evaluate and support completion of individualized action plans, and address unanticipated needs/ issue’s as they arise. 

• Provides ongoing intensive support to clients which can include periodic evaluations, service coordination and crisis intervention. 
• Prepares, presents and documents client cases for case conferencing purposes. 
• Participates as a member of a multi-disciplinary team that reviews client cases and develops action plans that meet the individual needs of each client. 
• Maintains case management documentation using HMIS in accordance with agency and best standard practices. 
• Completes accurate, thorough and typed progress notes in a timely manner. 
• Uses case management software to document and keep all client activities up to date. 
• Conduct weekly “Home Club” sessions to educate sheltered clients and promote housing readiness in order for clients to demonstrate behaviors related to obtain and maintain future tenancy in permanent housing.
• On time completion of assigned training and policies.
• Performs other duties as assigned.

Qualifications

Education and Experience: 

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: 

• Bachelor’s Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, or 
• Associate's degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field and one (1) years of applicable job experience, or 
• High school Diploma or GED and a minimum of a combined two (2) years of lived experience, or two (2) years of applicable job experience 

 Knowledge of: 

• Understanding of Trauma Informed Care, Motivational Interviewing, and Case Management models.
• Theory, principles and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention. 
•  Basic MS Office programs (Word, Excel, Outlook, Teams, etc.)

 Ability to: 

• Maintaining confidentiality of sensitive personal information of applicants, current and former clients, landlords and other matters affecting tenant relations. 
• Organizing and prioritizing a variety of projects and multiple tasks in an effective and timely manner. 
• Effectively problem solving and maintaining composure in high-pressure situations. 

 Licenses and Certifications: 

• Valid Driver’s License with proof of current vehicle registration and insurance or ability to navigate public transportation.

 Other: 

• Be at least of 21 years of age. 
• Must be able to pass pre-employment background check, drug screening and physical 
• Necessary vaccinations/immunizations. 

Reasonable accommodations may be granted where appropriate.