Shift Supervisor

Job Description

Job Description

Phoenix Diocesan Council JOB DESCRIPTION

Society of St. Vincent de Paul

Title : Shift Supervisor

Department : Special Relief

Reports to : Operations Manager

FLSA Status : Non-Exempt

Position Summary : Reporting to the Operations Manager at a St. Vincent de Paul Interim Housing Community, the Shift Supervisor will be responsible for operating a safe and welcoming closed campus shelter for men and women.

The Shift Supervisor will guide the shelter team in safe operations including orienting new team members to shelter procedures, guidelines and expectations. This individual will supervise a team of Service Coordinators in the day to day work of the program, and will work in partnership with security personnel and case management staff to make decisions in the best interest of the safety of the entire group.

The ideal candidate has leadership experience working as part of a team of staff and volunteers and can think and act quickly when there is a need to pivot or address an emergency. In addition, this position requires strong organizational skills and effective written and verbal communication. This representative must be energetic, resourceful, and reliable with strong interpersonal skills and a passion for working with vulnerable populations. The right person will exhibit the demonstrated ability and desire to maintain and promote an organized, safe, and efficient work environment. This candidate will ensure that effective and thorough communication is maintained between shelter residents, staff, volunteers, security, law enforcement, and leadership.

Requirements : Excellent communication, organization skills, and ability to interact with and provide guidance to residents, staff, and volunteers required. Related experience working with vulnerable populations, volunteers, and staff in a shelter environment preferred. Current Level One Fingerprint Clearance or eligibility required.

ADA Requirements : Abilities to stand and walk, lift up to 50 pounds, sit, bend, and reach are required for this position. Ability to read, comprehend, and communicate orally and in writing required. Accommodations may be made available if need is expressed.

Specific Duties :

• Ensure that all residents adhere to practices that create a restful, peaceful, and safe environment and redirect as needed
• Ensure that complete and accurate ongoing electronic records of residents and services are being entered by shelter staff
• Monitor schedules, time cards, attendance and punctuality of team members
• Ensure appropriate labelling, storage, and return of resident property has been performed by staff
• Model and assist team members to verbally de-escalate residents as needed
• Address escalating resident concerns when necessary
• Coordinate incident intervention with other staff and security when needed
• Appropriately document and inform leadership of any incidents, facility needs, staff resident, or volunteer concerns
• Ensure that set up of sleeping materials and resident spaces is according to floor plan and promotes a sanitary environment
• Maintain a sanitary, neat and organized workspace
• Ensure that food and beverage items have been ordered and are available for service
• Assign service of available food and beverage items when needed
• Ensure that linens and towels are laundered and sufficient stock is available
• Complete shift staffing communication at the end of every shift
• Attend staff meetings, trainings, and agency events as requested or required
• Other duties as identified by manager