What are the responsibilities and job description for the DISPATCHER position at STA?
A dispatcher is an hourly, non-exempt employee who, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra curricular activities of students for our clients.
Specific Duties:
· Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general.
· As requested by the Manager, verify route turn for turn sheets and note any route changes with written notes.
· As requested by the Manager, make additional directional or landmark notations on bus route sheets to assist future new or substitute bus drivers.
· As requested by the Manager, observe and track route timing, such as total time en-route; time between stops; loading and unloading times or any other requested information for the purpose of establishing route efficiency.
· Keep records and submit reports as required. This includes all documentation for complaints, accidents, routing changes, etc.
· Assist manager with monthly billing, payroll, account receivables, account payables and month end requirements.
· Assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel.
· Assist manager in all driver disciplinary matters and overseeing yearly road test evaluations.
· Assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings.
· Responsible for carrying out all STA policies and State & Federal applicable regulation.
· Procure or maintain School Bus CDL License. May on occasion be required to drive.
· Knowledge and implementation of contents of School District contracts.
· Answering phones and two way company radios.
· Communicating with schools regarding calendars, complaints, bus incidents. Communicating with parents regarding issues and concerns. Communicating with drivers and aides.
· Assist manager in development of charter business during non-school days and summer months.
· All other duties as assigned by Management.
QUALIFICATIONS
§ High School Diploma or equivalent
§ Six months to one year related experience and/or training; or equivalent combination of education and experience.
