What are the responsibilities and job description for the Case Manager position at Stabilize Health, LLC?

Job Description

Case Manager

Location : Coastal Oaks Recovery, Port Royal, South Carolina

About Coastal Oaks Recovery

Located in the heart of the Lowcountry in South Carolina, Coastal Oaks Recovery is a 72-bed substance-use treatment center serving adults aged eighteen and older. Nestled on five serene acres near the coastal waters and wetlands of Port Royal, Coastal Oaks provides a tranquil environment for individuals suffering from addiction to stabilize and embark on their journey toward recovery and wellness.

At Coastal Oaks Recovery, we offer medically monitored detoxification under the direct care of physicians and nurses, supported by a multidisciplinary treatment team. In addition to withdrawal management, our residential treatment services provide a safe and structured environment for 30 to 45 days, ensuring that each patient builds a solid foundation of recovery skills prior to discharge.

Our evidence-based programming includes group therapy, individual counseling, family programming, and specialized care tailored to meet individual needs. With a holistic and experiential approach, we emphasize safety, collaboration, and a patient-first culture that nurtures recovery and wellness for both patients and staff.

Position Purpose

The Case Manager provides comprehensive case management services to patients during their treatment at Coastal Oaks Recovery. This role involves conducting evaluations, formulating individualized care plans, coordinating discharge planning, and collaborating with a multidisciplinary team to ensure seamless transitions and continuity of care. The Case Manager plays a critical role in advocating for patients and connecting them with community resources to support sustained recovery.

Essential Duties and Responsibilities

Patient Assessment and Planning

Through the direction and scheduling of the Director of Clinical Services, the Case Manager will facilitate several contact appointments with each patient assigned to their caseload and conduct thorough assessments of patients’ internal treatment needs and external support during and upon discharge from treatment.
Develop and implement individualized case management plans that address treatment goals defined in the patient’s Master Treatment Plan and discharge planning needs.
Responsible for assisting patients with the coordination of any short and long-term disability, work-related absences, and issues during the course of their care.
Work directly with the patient’s primary therapist and multi-disciplinary treatment team to identify the patient’s vocational, familial, educational, social, financial, medical, and recovery needs.
Directly schedule appointments and meetings with the patient during treatment and upon discharge of each patient.
Attend weekly treatment team meetings and provide progress updates for each patient on your caseload.
Coordinate transportation for patients to and from Coastal Oaks when requested.
Assist patients in obtaining legal and work-related documents from outside sources to ensure a seamless entry to treatment and re-entry to discharge.
Coordinate referrals to appropriate placements for patients upon discharge.
Have a clear understanding of the patient’s date of discharge and directly communicate with all referral sources to ensure a seamless transition for patients upon discharge.
Collaborate with patients, families, and the treatment team to create a comprehensive discharge plan, including referrals to community resources, housing, and employment support.

Collaboration and Advocacy

Act as a liaison between patients, families, and community resources to ensure continuity of care.

Educate patients and families about the recovery process, including their rights and responsibilities.

Advocate for patients’ needs, including access to medical, legal, and financial resources.

Work closely with the clinical team to provide holistic, patient-centered care.

Discharge Coordination and Follow-Up

Coordinate discharge plans, ensuring all necessary resources and supports are in place for patients’ transitions.

Arrange follow-up care and aftercare services, including outpatient treatment and support groups.

Monitor and evaluate the effectiveness of discharge plans, making adjustments as necessary.

Documentation and Compliance

Maintain accurate and timely documentation of all case management activities in accordance with Coastal Oaks Recovery policies and procedures.

Ensure compliance with HIPAA and confidentiality regulations. (Specific to Section 43 CFR)

Regularly update patient records to reflect progress and changes in treatment plans and report to primary therapist and Director of Clinical Services.

Skills and Abilities

Strong communication, organizational, and interpersonal skills.

Ability to work effectively in a multidisciplinary team environment.

Knowledge of substance use disorders, co-occurring conditions, and evidence-based treatment approaches.

Proficiency in electronic medical records (EMR) systems.

Ability to manage challenging situations with empathy and sound judgment.

Education and Experience

Required : Associate degree in Behavioral Science, Psychology, Sociology, or a related field.

Preferred : Bachelor’s degree in a related field.

Minimum of one year of experience in case management or counseling within a substance use treatment or mental health setting.

Familiarity with community resources and discharge planning processes.

Licensure / Certification

Current CPR and First Aid certification.

HIV / AIDS training (required every two years).

Case Management Certification is preferred.

Additional certifications related to substance use treatment are a plus.

Physical and Work Environment Requirements

Frequent standing, walking, bending, and sitting.

Ability to lift up to 20 pounds occasionally.

Work primarily indoors in a temperature-controlled environment.

Ability to maintain professionalism and empathy in high-stress situations.

Why Join Coastal Oaks Recovery?

At Coastal Oaks Recovery, we are committed to fostering a culture that emphasizes collaboration, inclusivity, and patient-centered care. Our multidisciplinary team works together to create a safe, nurturing environment where patients can begin their recovery journey and staff can thrive professionally.

We offer :

Competitive salary and comprehensive benefits, including health insurance and paid time off.

Opportunities for professional development, including certification reimbursements and continuing education credits.

A supportive and inclusive work environment dedicated to staff well-being.

If you are a dedicated professional passionate about making a difference in the lives of individuals recovering from substance use disorders, apply today to join our team at Coastal Oaks Recovery!

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