Business Analyst

BASIC SCOPE/PURPOSE

Summary: The Business Analyst position is responsible for optimizing transportation and small parcel performance (i.e., FedEx, USPS, UPS, DHL) by conducting trend analysis in preparation for monthly, quarterly, and annual presentations for review, pricing support, and improving parcel solutions for Staci Americas and our customers.

This position will act as a super-use of current TMS technology, and gain thorough understanding of Tableau software, BI tools for analysis, and mapping.

PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS

• Partner closely with client contacts, finance staff to ensure accurate billing, and business development to support requests for information and pricing.
• Maintain documentation of procedures, deadlines, and other client preferences related to parcel management.
• Respond to information requests from clients and finance team members related to billing reconciliations and outstanding receivables.
• Maintains and enhance existing reports based on business requirements.
• Comparative carrier analysis and shipment metrics across services.
• Performs other related duties as assigned.

JOB REQUIREMENTS:

• Advanced systems experience with current TMS product, preferably a BI product; Tableau software, MS Office, preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to plan, organize and manage multiple projects and set priorities.
• Experienced in developing and adhering to standard operating procedures and guidelines.
• Ability to work independently or as part of a team.
• Other related duties as assigned.

EDUCATION AND/OR EXPERIENCE

• Undergraduate degree in supply chain, logistics, other related field, or equivalent combination of education, training, and experience.
• 3 years of experience in business analytics or transportation, preferably in 3PL logistics.
• Advanced experience with application such as: Mapping, Tableau software, Smart sheets, pivot tables, lookups, filters, and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• The ideal candidate will have experience in business analytics, with an emphasis on small-parcel mapping.
• The candidate posses the ability to read, analyze and interpret contracts, and respond to common inquires.
• The candidate will have transportation / 3PL knowledge and business acumen to partner with cross functional teams from operations, business development, solution design, project management, and others to achieve organizational business goals and objectives. We are looking for critical thinkers, problem solvers, and leaders to drive results as Staci Americas continues to help customers scale.