Support Engineer

BASIC SCOPE/PURPOSE

Summary

The position will be responsible for initial contact with all company employees for technical hardware and software support issues.

Principal Accountabilities/Essential Functions

• Provide support utilizing the help desk ticketing system software
• Support our internal custom applications (WMS Systems, Client Portals, etc.)
• Work trouble tickets quickly and efficiently as assigned
• Provide general IT support to end users for printers, workstation, scanners, and other peripheral issues
• Create new end users through Windows AD and administer email accounts through Office 365
• Process new end user workstation set-up and migrate old workstations
• Install, repair, upgrade and maintain network, server hardware and software as needed
• Analyze and isolate issues quickly
• Respond promptly after identifying user needs
• Maintain ticket work logs, maintenance tasks, documentation on IT related infrastructures, servers, and peripherals
• Create documentation for various tasks for reference and training purposes.
• Stay updated on new technologies and be able to analyze and recommend new tools to improve internal processes and tasks.
• Other projects, as assigned.
  
  

Job Requirements

Skilled In:

• Windows 10/11 and Microsoft Office Applications
• LAN, WAN, VPN, RDP, Ethernet, Wi-Fi and TCP/IP connectivity
• Web servers, virtual servers, IIS and database servers
• Supporting network printers and VOIP phones
• Problem solving with software and various data
• Individual initiative to get the job done
  
  

Ability To

• Demonstrate strong analytical skills to fix complex issues
• Time management technique
• Work in a high-stress situation
• Juggle multiple tasks competing for your time
• Provide support beyond hardware and network issues
• Demonstrate critical thinking
• Thrive in a team environment and work with a diverse group of people
• Stay organized and keep accurate details and logs
• Travelling to various sites and provide services outside of normal work hours.
  
  

Education And/Or Experience

• Worked in a Logistics/Warehouse environment strongly preferred
• Two or more years’ experience as a computer support specialist
• A certified, Comp TIA credentials and/or Network certified a plus
• Intermediate SQL Query experience is a plus
  
  

Work Environment

• Office / Warehouse Mix: This job operates in a warehouse environment. This role will require the ability to, on occasion, go in and out of trailers, navigate around roller racks, and other logistical equipment within a warehouse setting. The position will also require travel of both in air and driving.
• While performing duties of this job, the employee’s work environment may vary from professional office to fulfillment center floor, and other vendor/client locations.
  
  

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. May require lifting of up to 25 lbs

EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.