Service Dispatcher

Service Dispatcher

Stack Heating, Cooling, Plumbing, and Electrical is a family owned business proudly serving the Cleveland area for over 48 years. We consider our technicians to be more than just employees; they are integral members of our family. We deeply value their expertise, dedication, and alignment with our vision. Ensuring our team is always on top of industry trends, our facility includes a state-of-the-art, hands-on training room equipped with the latest technology. With this, we take pride in being the trusted specialists for home comfort and continue to be a friendly presence in our community.

Are you a detail-oriented, organized individual with a passion for keeping things running smoothly? We are looking for a motivated HVAC Service Dispatcher to be the heart of our operations. As the first point of contact for our customers and technicians, you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you!

What do we bring to the table?

• Comprehensive Benefits Package:
  • Medical and Dental coverage (75% covered for employee, 50% covered for dependents)
  • Long Term Disability insurance (100% covered by employer)
  • Paid vacation, holidays and time off
    • Your BIRTHDAY is a PAID a holiday!
  • Paid leave for Bereavement and Jury Duty
  • 401(k) with 4% company match
  • Optional supplemental insurance
• Career Advancement: We're committed to your professional growth and career development
• Join a Trusted Team: Be part of a company with a strong reputation and loyal customer base
• Team Spirit: Enjoy events and team-building activities designed to foster camaraderie and fun!
  • Company sponsored outings
  • Breakfast snacks in the winter
  • Hot Dog Fridays in the summer

Primary Job Function: Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees, and company customers, including keeping customers apprised of company schedules and requested lead times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.

Required Qualifications:

• 2 years administrative, process or project management experience, preferably in the HVAC or similar trade industry
• Able to communicate clearly in English both verbally and in writing
• Proficient in Word, Excel, and Outlook
• Geographical knowledge of service area or map reading skills
• Prior dispatching experience in HVAC, plumbing, electrical, or pool trades
• Experience using a dispatching software such as Service Titan
• Well organized and ability to work independently
• Professional phone presence and strong interpersonal skills
• Creative thinker with an energetic personality