Senior Director of Accounts

Job Description

Job Description

Description

Stacker is seeking a Senior Director of Accounts to work directly with our largest commercial partners. As a team lead, you’ll report directly into our VP of accounts and oversee 2-4 account managers that will be responsible for Enterprise customers using our content studio and syndication products. You’ll be responsible for developing and executing strategic plans to maintain and grow relationships with Stacker’s Fortune 500 partners, expanding our book of business with existing key accounts. While supporting customers, you’ll also be a leader on the revenue team and help drive implementation of better systems, tools, and playbooks as the organization scales. The ideal candidate will have an exceptional grasp of the digital marketing landscape, experience with strategic B2B account management, and an ability to work closely with cross-functional teams to achieve business objectives.

We’re seeking an experienced leader that’s passionate about account management and digital marketing, someone with the ability to execute on expanding customer accounts while mentoring and developing their team. This is a unique opportunity to join on the ground floor of a high growth business and have an integral impact on the success of the company. Role responsibilities include :

Develop and implement strategic account plans that align with enterprise brand needs and drive increased renewal and expansion

Build and maintain strong relationships with key stakeholders for brand partners, understanding their goals, needs, and challenges.

Lead a team of Account Managers to ensure we’re delivering excellent services to our partners

Work collaboratively with Sales, Newsroom, and Operations teams to ensure we’re successfully coordinating across partner campaigns

Maintain high service level and ensure timely resolution of customer concerns and issues

Collect and analyze data to identify trends, improve retention, and drive growth

The Company

Stacker is a new media company excited by the future of journalism. Every day, our efforts center on developing new and more sustainable ways to produce, distribute, and fund great storytelling that contextualizes our world and drives impact for news publishers big and small. We do this through a number of ways—from our tech-forward storytelling method and freely accessible newswire, to offering a structured avenue for non-publisher organizations to participate and contribute to quality journalism.

Our ultimate mission is to empower the world’s publishers : through a commitment to provide free access to great storytelling and by championing innovation in how journalism is done, we enable our national- and local-scale publishing partners to engage their audiences and focus on their own original reporting.

As a bootstrapped company, we’re a resourceful team focused on building an inclusive, equitable culture around shared values of integrity, ownership, and collaboration. Building for the future is reflected in the way we work : we are remote-first, embrace flexible schedules, and offer competitive benefits and perks including unlimited vacation, an employee equity program, and full heath & dental coverage

We’re always looking for curious, media-minded thinkers to join the team. We encourage women, people of color, veterans, people with disabilities and gender-nonconforming candidates to apply.

Requirements

10 years of experience in Partner Management, Customer Success, or Account Management role; 2 years of management experience preferably in high growth startups, adtech, or other tech-enabled companies

Advanced understanding of digital marketing, PR, content, SEO, and / or earned media strategies

Proven leadership track record growing existing enterprise customers through expansion and renewal

Talent for managing account relationships, navigating retention situations, and identifying red flags

Experience leading and developing a team of account managers; comfortable working collaboratively with cross-functional teams to achieve customer outcomes

Proven track record successfully achieving book of business revenue targets

Highly organized and process-oriented operator with exceptional interpersonal and communication skills

Strong executive presence, proven ability to build relationships with senior external stakeholders

Comfortable navigating ambiguity and working in undefined environments

Benefits

Employee wellbeing is top of mind for the Stacker team. We offer the following benefits to all team members :

Competitive Base

Quarterly Bonus Program

Equity Stock Option Program

Full Health & Dental Coverage

Fully Remote Team

Unlimited PTO

3 Months of Paid Family Leave

Annual Team Offsites

Monthly Virtual Social Events

Awesome & Inclusive team culture!

Stacker is dedicated to creating a diverse and inclusive team that reflects the communities we serve. We encourage women, people of color, veterans, people with disabilities and gender nonconforming candidates to apply.

Stacker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Compensation Range : $150K - $175K

Salary : $150,000 - $175,000