Demo

Customer Service Representative

Staff Perm
CA Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Customer Service Representative

The Customer Service Representative interacts with customers post-sale. Develops and maintains positive customer relations to coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

LOCATION : Goleta, CA 93117

POSITION : Contract

PAY RANGE : $19.00hr

  • Sorry, No Visa Transfers or Sponsorship. Must be a U.S. Citizen or Permanent Resident

Primary Duties & Responsibilities :

  • Primary responsibility is creating and maintaining RMA's (Return Merchandise Authorizations). Including
  • sales orders, receipt / delivery orders, repair orders, and quoting.

  • Provide customer support by responding to incoming emails and calls from customers related to post-sale
  • non-technical service.

  • Provide timely and accurate status updates for Customers : internal and external, including other global
  • company organizations.

  • Provide order interaction with customers to provide timely and accurate information regarding pricing,
  • return product procedures, repair status, and other related administrative tasks.

    REQUIREMENTS :

  • Must be a U.S. Citizen or Permanent Resident
  • Excellent verbal & written Communication Skills are required to clearly articulate problems, issues, solutions, and conclusions to Customers and Service Management.
  • Must provide customers with reliable information on products and services as well as nurture and maintain strong customer relationships. Developing confidence, trust, and long-term relationships / partnerships.
  • Attention to Detail : essential to the quality of work. Ensure that data entry is completed with attention to detail, accuracy, thoroughness, and orderliness in a timely matter.
  • Coping : Successfully able to stay focused, calm, and cool with multiple demands and / or deadlines from superiors, subordinates, and peers while maintaining focus on demanding deadlines and changing priorities.
  • Collaboration & Teamwork : required to effectively work with Application Engineers (Tech Support), Repair Cells, and various related personnel to maximize team effort. In addition, to reducing repair turnaround time leading to customer satisfaction.
  • Organization, Planning & Execution : skills are required to ensure customer satisfaction and to meet repair turn-around time schedule requirements.
  • Pre-Employment Screening :

    Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

    About Staff Perm

    Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.

    Learn More

    Salary : $19

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