What are the responsibilities and job description for the Customer Service Specialist II - Sales Training (Richardson) position at Staff Perm?

Customer Service Specialist II

In this role you will be supporting the Learning Solutions department and you will be making outbound calls to sell Skills Training to HVAC Dealers and their employees. The calls are to any dealer who merchandises HVAC products to improve their skill set on the products.

LOCATION : Richardson, Texas 75080

POSITION : Long Term, but has Right to Hire Potential

SCHEDULE : 8AM - 5PM on site

PAYRATE : 21.00 hour

The Customer Service Team reaches out to dealers and encourages them to sign them up for a skills training class.

Three levels of Sales Training :

Entry level
Master selling for experienced people in HVAC
Advanced master selling class

In addition to selling the Training Classes you will assist by :

Receiving phone calls from dealers looking for classes or wanting help registering in the learning center as well as helping troubleshoot issues accessing the learning center.

Working through email and phone calls and chat lines assigned to the different lines throughout the day so they will never need to be on all of them at once

Must be comfortable with cold calling

Able to get past gate keepers

Hunter / Nurturer ratio is 50 / 50 find the people and nurture the relationship

Metrics 40 calls a day outbound is the expectation

Looking for someone who can work in a team environment, someone who can work together. Someone who can support one another.

Very pro team community.

Requirements

Requires a high school diploma or an equivalent combination of education and experience.

A bachelor's degree or equivalent is preferred.

Requires at least 2 years related experience.

Excellent written and verbal communication skills, including effective listening skills.

Ability to learn and understand technical terminology.

Must be able to work in a fast-paced goal-oriented environment.

Able to handle multiple tasks, stay organized, and focused on details.

Strong Computer Skills Required and ability to navigate computerized data entry systems

Pre-Employment Screening :

Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

About Staff Perm

Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.

2221 Lakeside Blvd. Suite 1120, Richardson, Texas 75082 www.staffperm.com

Apply for this job

Receive alerts for other Customer Service Specialist II - Sales Training (Richardson) job openings

Job openings at Staff Perm

Payment Processing Specialist - Bilingual

Staff Perm

Fort Worth, TX Full Time

Payment Processing Specialist - Bilingual - Spanish / English We are hiring several Bilingual Payment Processing Special...

Production Assembler - Optical (1st Shift)

Staff Perm

Charlotte, NC Full Time

Production Assembler - Optical (1 st Shift) Performs a wide variety of optical or opto-mechanical assembly operations on...

Not the job you're looking for? Here are some other Customer Service Specialist II - Sales Training (Richardson) jobs in the Richardson, TX area that may be a better fit.

Customer Service Specialist II - Sales Training (Richardson)

What are the responsibilities and job description for the Customer Service Specialist II - Sales Training (Richardson) position at Staff Perm?

What is the career path for a Customer Service Specialist II - Sales Training (Richardson)?

Job openings at Staff Perm

Not the job you're looking for? Here are some other Customer Service Specialist II - Sales Training (Richardson) jobs in the Richardson, TX area that may be a better fit.

We don't have any other Customer Service Specialist II - Sales Training (Richardson) jobs in the Richardson, TX area right now.

AI Assistant is available now!