Certified Wildlife Specialist - Sales

Job Summary:

The Certified Wildlife Specialist-Sales is responsible for the inspection and diagnosis of an animal problem at a prospective customer’s home.  The goal of this position is to provide the prospective customer with a comprehensive plan and price to get animals currently residing in their home out, and to prevent their future entry. The Certified Wildlife Specialist completes their essential job functions in a safe and timely manner and is responsible for completing other duties as assigned by the Sales Manager.   

Classification:  Full time/Commission Salary/Exempt

Work Location:  On the road.  Local travel.

Work Schedule:  Monday-Friday and Saturdays as needed. Overtime if needed.

Reports To: Sales Manager

ESSENTIAL JOB FUNCTIONS:

Sales:  

• Identifies nuisance wildlife and pests at customer sites and designs effective control strategies for the customer.

• Completes comprehensive inspections of prospective customer’s homes including up on roofs and in attics.

• Captures meaningful photos on a service platform (ServiceBridge) identifying areas of current and potential future entry points.

• Presents information gathered along with solutions and pricing to prospective customers.

• Maintains quality and comprehensive notes on a service platform (ServiceBridge) for proper transfer of knowledge between departments.

• Collects deposits and final payments.

• Maintains quality results by adhering to company standards.

• Maintains safe work habits by following company standards.

• Operates and maintain service vehicle and equipment.

• Attends Sales Meetings and Trainings on time. 

• Fills out required information on the inspection report

• Fills out required information for attic refurbishment on attic report

Customer Service

• Works effectively with the customer to helps assess what their needs are.

• Addresses customer questions and concerns.

• Provides final job estimate.

• Provides superior wildlife and pest management services to our clients.

SKILL/KNOWLEDGE/EXPERIENCE:

Required:

• Physical stamina to work in periodically harsh conditions as the nature of the job demands.,  

• Good customer service skills and be customer focused.

• Strong ability to quickly build relationships with prospective customers.

• Strong ability to keep good records of all contact with customers.

• Comfort and ability to lift and work from ladders, roofs, attics, and crawl spaces.

• Ability to handle wildlife as needed.

• Must have a valid driver’s license and pass motor vehicle record search.

• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.

• Must pass pre-employment background screen and drug test.

• Conduct inspections to determine the source of activity and provide written explanations and recommendations.

• Communicate with customers to ensure satisfaction and discuss additional services that meet customer needs for a complete pest management program.

• Serve as a problem solver for your customer by utilizing the in-depth training provided to decide on the most efficient and best overall solution for each customer's needs.

• Demonstrate excellent communication skills as you interact with customers, office staff, and sales manager.

• Updates job knowledge by participating in educational opportunities, including, but not limited to monthly courses pertinent to the industry.

• Operate a company vehicle safely and ensure cleanliness of the vehicle and equipment.

• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

PERSONAL CHARACTERISTICS:

• Personable and outgoing with the ability to talk with and relate to anyone. 

• Strong attention to detail and willingness to learn.

• Must have good time management skills.

• Results and goal-oriented with a competitive mindset

• Thrive when given freedom and autonomy.

• Must be trustworthy as cash and other forms of confidential payment will be present.

• Must have good organizational skills.

• Ability to work well independently and part of a team.

• Able to follow detailed instructions from an SOP to guide your success.

• Able to think on your feet and overcome objections.

• Go-getter mentality with the ability to innovate and get things done.

• Must be able to communicate effectively with clients and colleagues and possess good interpersonal skills.

PREFERRED: 

• Relevant training and/or experience in a business to consumer sales environment. 

• Basic construction knowledge and abilities

Education:

• High school diploma or GED

• At least 2 years of sales experience

• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.

WORK ENVIRONMENT:
Working while exposed to environmental elements. Working from heights and ladders. Riding in a car for long periods of time.  Bending, kneeling and crawling into tight spaces to carry out site inspections.  Requires standing for a long period of time. Working with pesticides (training and protective equipment to ensure safety) 

TRAVEL: 
Some local travel required.