Wildlife Field Service Supervisor

Job Summary:
The Service Supervisor manages multiple franchises within a state, primarily focused on guiding and leading the technician teams to success, using their skills to help improve the quality of work conducted in the field and prepare/ lead technicians. The Service Supervisor is responsible for overseeing and completing the work of removing/excluding unwanted animals according to customers’ work orders, conducting remediation activities and putting preventative measures in place. This position will involve working as part of a team on large jobs or doing individual jobs while ensuring the success of individual Technician teams. The Service Supervisor also provides training, coaching and leadership to the other Technicians and maintains company safety standards, the shop’s inventory, and coordinates with Pest Manager for product ordering and delivery.

Classification:  Full-time; Hourly
Work Location:  Local travel and Overnights/Out of State work as needed
Work Schedule:  7:30 – 5 Monday-Friday, In-season hours adjusted for demand
Reports To: Service Manager – John Tackett

Essential Job Functions:
Technical Work:

• Ensures the daily performance and completion of the technician’s schedules.
• Manage the oversight of Technician schedules considering routing, job durations, materials, personnel, etc.
• Provides leadership, training, and coaching for an entire fleet of technicians.
• Remove unwanted animals according to customers' work orders, conduct remediation activities and put preventative measures in place.
• Work as a team on both larger and more difficult jobs with technicians as well as individual jobs/ work responsibilities. Operate as the Lead Technician when on a job site with others.
• Maintains quality results by adhering to company standards.
• Maintains safe work habits by following company standards.
• Provides training to both new hires and established personnel, reinforcing and establishing proper installation techniques consistent with company standards.
• Operate and maintain service vehicles and equipment safely and ensure cleanliness of the vehicle and equipment.
• Make sure proper notes and pictures are put in work orders on Service Bridge.

• Fill in Building Tech schedules when the Scheduler is out sick, on vacation or as needed.
• Provide the customer with world class customer service.
• Address customer questions and concerns.
• Always be courteous and polite.

• Have a world class appearance and ensure the vehicle also has a world class appearance.  
• Resolves customer dissatisfaction by investigating complaints and identifying and implementing solutions.

• Coach current and new employees on proper use of the company supplied safety equipment (harnesses, proper anchor point installation, Pitch Hoppers, and power tools).
• Continually works to reinforce and train technicians’ installation techniques and best practices.
• Assists and leads recurring informational or safety meetings with the Service Manager between Techs.
• Coach ladder and roof safety to all company employees on job sites

• 5 years of adjacent contracting experience
• Clean driving record and has ability to operate a company issued vehicle
• Willingness and commitment to become a NWCOA Certified Wildlife Control Professional

• Customer-focused and great customer service skills to ensure satisfaction.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Construction skills. Competent with hand tools, minor roofing, and exterior repairs
• Ability and comfort with discussing additional services that meet customer needs.
• Demonstrates excellent interpersonal communication skills as you interact with customers and fellow employees.
• Updates job knowledge by participating in educational opportunities, including, but not limited to monthly courses pertinent to the industry.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Prior experience managing teams in a professional leadership capacity - focused on leading or managing entire technical fleets.
• 5 years of company or related contracting experience

• Strong problem-solving skills.
• Strong attention to detail and willingness to learn.
• Must have good time and process management skills.
• Must be trustworthy.
• Must have good organizational skills.
• Ability to work well independently and part of a team.
• Able to follow detailed instructions in applying pesticide to avoid harm to the client and self.
• Must possess a team spirit and be able to work well in a team environment.
• Must be able to communicate effectively with clients, colleagues, and possess good interpersonal skills.
• Physical stamina to work in periodically harsh conditions as the nature of the job demands.

Work Environment
Bending, kneeling, and crawling into tight spaces to carry out site work.  Requires standing for a long period of time. Ability to safely use ladders and work at heights for long periods of time. 
Travel: 
Some intrastate travel required, some overnight stays at MI territories may be required.   Must have a valid driver’s license, pass motor vehicle record search, and have and maintain a good driving record that is acceptable to our insurance company.
Benefits:
Earn up to 80 PTO hours in your first year, bonuses, paid holidays, 401(k) with company contribution, BCBS Health Insurance plans, HSA with up to $2,000 annual company contribution, Dental, Vision, GTL/ADD & Voluntary Life Insurance policies.

Salary : $2,000