Wildlife Technician 1 Lead

Job Summary:
The Tech 1 is responsible for completing the work of removing/excluding unwanted animals according to customers work orders, conducting remediation activities and putting preventative measures in place. This position will work as part of a team on large jobs or do individual jobs. The Tech 1 also provides coaching and leadership to the Tech 2 they work with on a daily basis. The Tech 1 performs essential job functions and other duties as assigned by the Service Supervisor.
Classification: Full-time/Hourly
Work Location: Local travel
Work Schedule: Monday-Friday and Weekends as needed.
Reports To: Service Supervisor

ESSENTIAL JOB FUNCTIONS:
Technical Work & Safety: 95% (approx. 38 hrs/wk)

• Makes sure proper notes and pictures are put in work orders on Service Bridge.
• Removes unwanted animals according to customers work orders, conducting remediation activities and putting preventative measures in place.
• Inspects completed job for quality and completion.
• Maintains quality results by adhering to company standards.
• Maintains safe work habits by following company standards.
• Operates and maintains service vehicle and equipment safely and ensures cleanliness of the vehicle and equipment.
• Maintains clean/safe job sites. Makes sure all tools and trash are cleaned up and on the truck.
• Coaches Tech 2 and new employees on proper use of the company supplied safety equipment (harnesses, proper anchor point installation)

• Coaches Tech 2 in ladder and roof safety on job sites

Customer Service: 5% (approx. 2 hrs/wk)

• Provides the customer with world class customer service.
• Addresses customer questions and concerns.
• Is courteous and polite.

• Has a world class appearance and ensure vehicle also has world class appearance.

SKILL/KNOWLEDGE/EXPERIENCE
Required:

• Customer-focused and great customer service skills to ensure satisfaction.
• Ability to obtain and maintain licenses/certificates as required by federal, state and local regulation.
• Construction skills. Competent with hand tools, minor roofing and exterior repairs
• Ability and comfort discussing additional services that meet customer needs.
• Demonstrates excellent interpersonal communication skills as you interact with customers, office staff, and service managers.
• Updates job knowledge by participating in educational opportunities, including, but not limited to monthly courses pertinent to the industry.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Note: Must pass pre-employment background screen and drug test
PERSONAL CHARACTERISTICS:

• Strong problem solving skills.
• Strong attention to detail and willingness to learn.
• Must have good time and process management skills.
• Must be trustworthy.
• Must have good organizational skills.
• Ability to work well independently and part of a team.
• Able to follow detailed instructions in applying pesticide to avoid harm to the client and self.
• Must possess a team spirit and be able to work well in a team environment.
• Must be able to communicate effectively with clients, colleagues, and possess good interpersonal skills.
• Physical stamina to work in periodically harsh conditions as the nature of the job demands.

WORK ENVIRONMENT:
Bending, kneeling and crawling into tight spaces to carry out site work. Requires standing for a long period of time. Ability to safely use ladders and work at heights for long periods of time.
TRAVEL:
Some local travel required. Must have a valid driver’s license, pass motor vehicle record search and have and maintain a good driving record that is acceptable to our insurance company.
BENEFITS:
This position includes company medical benefit option, 401-K match, paid time off.