What are the responsibilities and job description for the Bilingual Customer Service Representative position at Staffinders, Inc.?
We are looking for a bilingual customer service representative in the Cranbury NJ location. We are looking for fast learners with experience in administration, customer service, and experience in accounting is a plus! We are specifically looking for candidates that are seeking a long-term career with opportunities for growth, development, and advancement.
Customer Service Representative Pay
- Starting pay is $1800 to $19.00.
Customer Service Representative Shift
- Monday-Friday 8:00am-4:30pm
Customer Service Representative Job Description
- Addressing day to day customer needs and requests.
- Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
- Working with operations to resolve customer service issues.
- Assisting with customer billing issues.
- Ensuring vendor information is complete in the system.
- Maintains customer records by updating account information.
- Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
- Cross training as required.
- Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
Customer Service Representative Requirements
- High school or GED equivalent required.
- Prior experience in customer service minimum 4 years, warehousing, shipping and receiving a plus.
- Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
- Ability to use Warehouse Management Systems (WMS)
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.
- Ability to add, subtract, multiply and divide.
- Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
- Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
- Must be able to read, write and speak English fluently.
Apply today to be considered. For immediate consideration text "CSR" to (609) 929-0288
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Shift:
- Morning shift
Ability to Commute:
- Elk Grove Village, IL 60007 (Preferred)
Ability to Relocate:
- Elk Grove Village, IL 60007: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
