Fitness General Manager \u007C Longview, TX

Essential Responsibilities:

• Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Managers and MODs, Front Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Attendants.
• Make phone calls to prospective members that have been to the facility or have shown interest in joining via online communications.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follow superior customer service guidelines.
• Provide support and development to the staff so they can achieve growth in the company.
• Ensure that all issues within the facility and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Promote a superior customer experience within the facility.
• Actively promote the facility within local communities.

Performance Responsibilities:

• Grow the business in regard to sales profit, and motivate staff to achieve this same goal.
• Ensure accurate and timely daily deposits.
• Ensure and monitor compliance with all policies, procedures, and standards.
• Monitor performance and effectiveness of staff to meet or exceed revenue goals.
• Monitor inventory in the facility, ensuring there are adequate supplies.
• Monitor and oversee employee payroll and scheduling, ensuring the facility is adequately staffed at all times.
• Responsible for keeping the facility clean and able to pass inspections.
• Responsible for completing monthly and weekly paperwork.
• Ensure the accuracy of facility documentation.
• Maintain strict confidentiality of information acquired at all times.
• Manage team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management, and continued support.
• Responsible for being up to date with current company policies and procedures and adhering to them.
• Undertake any additional duties or assignments within the overall scope of this position.
• Other duties as assigned by Regional Manager or Managing Partner

QUALIFICATIONS - Knowledge, skills & abilities:

• Hardworking, goal-oriented, enthusiastic, and energetic
• Strong decision-making skills and work ethic
• Self-starter with minimal supervision
• Proficient in basic computer, math, and communication skills
• Excellent customer service skills (preferably in fitness)
• Strong supervisory, diplomacy, and listening abilities
• Detail- and results-oriented with high professionalism and organizational skills
• Strong communication, problem-solving, time management, and analytical abilities
• Able to manage multiple priorities in a fast-paced environment
• Capable of working both independently and within teams
• Knowledge of sales/purchasing software and fitness software
• Proficient in Microsoft Office Suite
• Proven track record of meeting key strategic goals
• Ability to travel to other locations as needed

QUALIFICATIONS - Certifications/education/experience:

• At least 5 years of experience as a Supervisor or Manager, preferably in a high-volume fitness, hospitality, or retail environment
• High School Diploma or equivalent (GED) required
• Associates or Bachelor’s degree preferred
• CPR/AED certification required
• Additional fitness certifications preferred