What are the responsibilities and job description for the Curriculum Program Manager position at Staffing Intelligence Monitor?
Job Title: Curriculum Program Manager
Duration: 6 months, with possible extension
Location: Mountain View, CA- Hybrid
Role Overview
Client is seeking an experienced Curriculum Program Manager to oversee the training curriculum for its operations support agents. This role focuses on managing training programs to ensure alignment with business needs and regulatory standards. The ideal candidate will have a strong background in customer support training, instructional design, and program management, with the ability to collaborate across teams in a fast-paced environment.
Key Responsibilities
- Manage the curriculum for support agents within Client’s operations training team.
- Oversee training programs rather than develop content directly.
- Ensure all training programs align with business needs, customer support requirements, and regulatory guidelines.
- Structure learning programs based on customer support training needs.
- Collaborate with Subject Matter Experts (SMEs), instructional designers, and developers to optimize training content.
- Work in a fast-paced environment with quick turnaround times for training implementation.
- Manage vendor teams responsible for content development and delivery.
Mandatory Skills & Experience
- 5-7 years of experience in instructional design and program management.
- 3 years of experience managing curriculum at a program level.
- Strong background in customer support training.
- Proficiency in Google Suite (mandatory) as Client operates entirely within this system.
- Experience working in regulatory environments or industries such as ride-hailing or autonomous vehicles (preferred).
- Bachelor’s degree required, preferably in Education, Communications, or a related field.
Preferred Skills
- Knowledge of e-learning tools (Articulate, Adobe, etc.) is beneficial but not required.
- Experience working in a call center or support center training environment.
- Familiarity with training design principles and instructional frameworks.
- Strong program management skills with the ability to collaborate with stakeholders.
- Ability to work effectively with SMEs and cross-functional teams.
