What are the responsibilities and job description for the Policy Experience Manager – Android Play Store Support position at Staffing Intelligence Monitor?
Job Title: Policy Experience Manager – Android Play Store Support
Location: Mountain View, CA - Hybrid
Duration: 6-Month Contract (Potential Extension)
Role Overview:
Support top developers in North America (e.g., Amazon, Verizon, AT&T) by ensuring Android Play Store policy compliance and facilitating collaboration between developers and Google’s Trust and Safety teams.
Key Responsibilities:
- Policy Compliance: Guide developers on Play Store’s 70-80 policies, troubleshoot violations, and provide actionable insights.
- Developer Engagement: Proactively address app reviews, explain violations, and assist in resolution processes.
- Internal Collaboration: Work with global teams to refine policies and improve developer experience.
Qualifications:
- Experience: 3-5 years in product support, technical account management, or software engineering support. Trust and Safety experience preferred.
- Technical Knowledge: Familiarity with SDKs, APKs, and app development processes.
- Education: Bachelor’s degree required.
Skills:
- Strong problem-solving, customer service, and communication skills.
- Ability to engage with developers, engineers, and stakeholders effectively.
