Quality Director

Job Description : Quality Director

Location : Cedar Rapids, IA

Salary : DOE

Employment Type : Full Time

Relocation Assistance : No

About the Job

We are seeking a dynamic and experienced Quality Director to lead the Process and Quality Engineering teams. The successful candidate will develop, implement, and coordinate quality and process improvement activities aimed at optimizing productivity and yields, reducing material non-conformance, and managing costs. This role also oversees customer support activities, including complaint resolution, RMA management, and technical support for product specifications and applications.

Primary Duties

• Safety Compliance : Ensure adherence to all safety rules and policies to protect stakeholders from hazards and injuries.
• Goal Setting : Establish and review departmental goals and action plans for quality, productivity, yield improvement, continuous improvement, and preventive quality measures.
• Collaboration : Work closely with Production, Production Control, Sales, and Marketing teams to drive quality initiatives.
• Customer Engagement : Interface with customers to define and maintain product acceptance criteria and provide technical support.
• Process Controls : Develop, review, and maintain process controls to support product acceptance standards.
• Non-Conformance Management : Investigate product non-conformance issues, conduct root cause analysis, and implement corrective actions.
• Continuous Improvement : Monitor quality trends and facilitate improvement initiatives and team problem-solving efforts.
• ISO Representation : Act as the ISO 9001 Management Representative.
• Complaint Resolution : Administer the customer complaint system, manage RMA disposition, and follow up on corrective action effectiveness.
• Customer Support : Resolve chronic quality issues and provide on-site support for critical problems requiring immediate attention.
• Team Leadership : Provide guidance to Quality Engineers for process optimization and equipment capability utilization.
• Budget Management : Develop and maintain departmental budgets.
• Safety Leadership : Ensure high safety performance within the department.
• Training and Development : Provide training and development opportunities for team members.
• Quality Compliance : Manage compliance with the organization’s Quality Management System (QMS).
• Other Duties : Perform additional responsibilities as assigned.

Education and Experience Requirements

Skills Requirements

Work Environment

Salary

Benefits

Note : Employment is contingent upon passing a pre-employment drug and background screening.