What are the responsibilities and job description for the Account Support position at Staffing Now?
Account Specialist Job Responsibilities :
- Contributes to customer retention by strengthening relationships through account management and maintenance.
- Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
- Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
- Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.
- Completes conversion mailings by coordinating requirements and developing plans.
- Provides information by collecting, analyzing, and summarizing data, and responding to requests.
- Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
- Maintains quality service by monitoring standards and advising supervisor of potential problems.
Education, Experience, & Licensing Requirements :
