What are the responsibilities and job description for the Bilingual Customer Service Representative position at Staffing Now?
SNI Companies is seeking a Bilingual Customer Service / Collector to join the team of one of our growing clients in the Houston area! If you are bilingual (English / Spanish), experienced in customer service, collections, and ready to take your next step, this may be the position for you!
Job Duties :
Monitor overdue accounts and notify customers of delinquency by mail or telephone
Assist customers with accounts by telephone
Assist customers with debt repayment and suggest necessary actions or strategies for resolving account delinquency
Encourage customers to resolve delinquencies or make arrangements to repay debt or establish repayment schedules that the firm requires
Encourage customers to pay tax amounts using available methods
The hours could be Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday (once a month) CST
Desired Experience and Skills :
Customer Service experience
Collections experience
Bilingual (English / Spanish) required
Comfortable using MS Word, Excel, and Outlook
Impeccable written and verbal communication skills
