What are the responsibilities and job description for the Help Desk Specialist position at Staffing Now?
About the Company - SNI has partnered with a company in the Plano area with a need for a Part-Time Contract Only Help Desk/Dispatcher role. The Help Desk Specialist provides support to internal staff and company agencies by resolving inquiries and issues. This position will be responsible for implementing, addressing, and tracking service requests to resolution, ensuring stakeholders receive timely and effective solutions.
About the Role - The Help Desk Specialist provides support to internal staff and company agencies by resolving inquiries and issues.
Responsibilities:
- Process help desk ticket requests to ensure timely support and efficient service
- Coordinate with other departments to facilitate the resolution of identified issues within agreed Service Level Agreements (SLAs)
- Assist the Help Desk team in ensuring issue resolution with both customers and internal departments
- Utilize help desk system for tracking, information gathering, and/or troubleshooting
Qualifications - 1 year of relevant work or customer service experience required
Hours: Monday - Friday (8 AM - 12PM) - 20 hours per week
Duration: Contract Only (4 weeks)
