What are the responsibilities and job description for the Remote after training- Healthcare Customer Service Rep position at Staffing Now?
Are you interested in a REMOTE job opportunity? SNI is currently recruiting for 30 healthcare customer service patient representatives that will have FULL training provided and a permanent job opportunity after completion of training.
Health care customer service representatives supply individuals with details about the extent of their health insurance coverage. Health care customer service representatives typically work in call centers owned by or affiliated with health insurance providers.
We are searching for patient and attentive health care customer service representatives to join our bustling organization. You will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding co-payments. You should also advise current and prospective members about the most suitable plans based on their needs.
To ensure success as a health care customer service representative, you should be able to process and disseminate vast amounts of information. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development.
Health Care Customer Service Representative Responsibilities :
- Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
- Greeting customers in a friendly, professional manner using the suggested script.
- Answering telephonic and e-mail inquiries in a timely manner.
- Deferring queries to your line manager if you are unable to answer them.
- Furnishing members and health care practitioners with details regarding members' benefits.
- Granting pre-authorizations for medical treatment, if covered.
- Advising members of outstanding co-payments.
- Providing extant and prospective members with the details of network providers.
- Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
- Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
Health Care Customer Service Representative Skills :
