Customer Account Coordinator

Job Description

Customer Account Coordinator

Salary: $55k/yr

Location: Sarasota 34243

Industry: Aviation / Manufacturing

Employment Type: Contract-to-Hire

Schedule: 7am-5:30pm, Monday to Thursday (some variation in start/end times may be possible)

Qualifications:

• Bachelor s Degree from an accredited institution. In lieu of degree, a minimum of 3 years experience in Customer Service and/or Sales or similar industry.
• A minimum of 2 years of related customer service and data entry experience.
• Ability to converse with customers, clients, and internal employees with understanding and professionalism
• Must be computer savvy with ability to scan and save documents.
• Knowledge of Microsoft Office, especially Microsoft Word
• Must be detailed oriented, have a high level of organizational skills, and the ability to manage multiple accounts and tasks concurrently.
• Must be willing to work overtime as necessary
  
  

Duties:

• Answering customer emails and calls, acts as primary point-of-contact for day-to-day operations between Company and TIER 2 & 3 customer and provide order status to the customer in anticipation of customer needs by resolving and/ or escalating urgent customer request for resolution.
• Perform a contract review of all orders for customer requirements to ensure they is processed per negotiated requirements including quality and importing and exporting requirements are followed.
• Responsible for ensuring sales orders are entered into ERP system and / or Other Support databases.
• When applicable validate that parts required are enter into the ERP based on technician inputs (MRO)
• Responsible for providing an invoice to the customer when required and assist finance with reconciliation of month-end processing to ensure accurate financial closing. This includes submitting or generating invoices in Customer Portal (WAWF)
• Ensure collaboration and communication with the Program Management Organization as well as with the Key Account managers for the designated customers.
• Provide the Customer feeling through KPI'S to monitor customer satisfaction, TAT, OTD and warranty and represent the voice of Company when need it and contest OTD Hits
• Communicate and follow up internal activities with the functional teams involved in achieving customer commitments.
• Maintain all required archives by Company record retention policy according to the Quality Management System and Customer requirements.
• Ensure that quote is provided to the customer and coordinates and support in negotiating PO contract or Top-level contact pricing, delivery, administrative requirements and conditions ensuring compliance with Company's policies, terms and conditions from proposal through shipment.
• Ensure collaboration and communication with the supply chain department to assess delivery options
• Performs other duties as assigned. Regular, predictable attendance is required.
• Physical Demands: 80% Sitting / 15% Standing / 5% Walking. Supplier s visits can involve walking up to 50% a day
• Work Environment: 80% office work and 20% production floor environment.
  
  

ITAR: This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

SRG Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Keyword Search string: Commodity Manager, Project Buyer, Procurement Agent, SAP, Program Buying, Supply Chain Management

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