What are the responsibilities and job description for the Customer Success Manager position at Staffing Solutions Enterprises?

Position Overview : Serves as the primary contact, develops relationships, acts as the brand ambassador, identified opportunities for revenue expansion, assists with execution of regional sales strategy, and ensure customer satisfaction within all assigned accounts.

2 open positions
Salary : $60-65K plus bonus

Essential Job Functions :

Deliver a best-in-class, customer-centric experience with every customer interaction across every channel.

Work cross-functionally to meet and / or exceed all Service Level Agreements (SLA) that are established for each assigned customer.

Meet and / or exceed all Quality Service Standards as established by Customer Experience.

Meet and / or exceed all Performance Metrics as established by Customer Experience.

Communicate clearly and professionally in both verbal and written formats.

Act as the primary point of contact for all assigned customers, coordinating cross-functional teams to meet and exceed customer expectations across all stages of the revenue cycle.

Provide support to the Regional Sales Manager, ensuring their time is focused on selling.

Develop and execute growth strategies in conjunction with the Sr. Manager, Customer Success and Regional Sales Manager. Anticipates expansion opportunities by leveraging data and customer relationships.

Serve as the company's brand ambassador to each customer, building loyalty to ensure long-term client retention by presenting relevant information about products, services, and industry insights.

Deepen customer relationships, establish new contacts, uncover opportunities for revenue expansion.

Provide reports and analysis related to company and customer performance.

Maintain a positive, empathetic, and professional demeanor toward internal and external customers.

Understand and effectively use applicable technology as required by the business.

Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.

Partner with Customer Experience Specialists to ensure all quote and order management activity is successfully executed.

Collaborate with Customer Experience leaders to ensure customer feedback is heard and acted upon.

Proactively identifies educational opportunities for customers and works with the Regional Sales Manager to coordinate and deliver.

Proactively coaches and mentors others.

Non-Essential Job Functions :

Other duties as assigned

Training : On the job

Qualifications :

Education & Certifications : Degree in business is preferred, but not required

Experience : 1-3 year(s) customer success or account management experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce

Key Competencies : Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic, Goal-Oriented

Physical Requirements : Long periods of sitting or standing at an individual workstation, heavy computer work.

Working Conditions : Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand / sit for the duration of the workday

EEO Statement : Company provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

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Salary : $60,000 - $65,000

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