Quality Assurance Data Manager.

Quality Assurance Data Manager. - Albany, NY DEMI - 1276 Summary Within the Division of Eligibility and Marketplace Integration, the Bureau of Quality Management and Change Control (QMCC) oversees NY State of Health customer service center operations and manages the change control process with the contractor, working with other bureaus to assess the impact of proposed changes, identifying impacts across program areas, and tracking all change requests.  The QMCC also monitors the quality of the contractor’s performance by conducting quality assurance (QA) reviews designed to identify trends and provide recommendations for improvement.  Under the direct supervision of the Bureau Director, the Quality Assurance Data Manager will provide key management support, including oversight of Bureau staff located in Albany, Buffalo and New York City offices and execution of the Bureau’s data management and quality assurance objectives geared toward ensuring quality customer service and appeals processing at the NY State of Health customer service center.  This work includes: Oversight of the Bureau’s data compilation unit, responsible for data management that facilitates quality performance reporting and analysis Spearheading the quality assurance project designed to evaluate the Contractor’s performance in executing its duties related to the new eligibility system for non-MAGI households Leading the teams responsible for quality assurance reviews of both MAGI and non-MAGI appeals processing accuracy, including performance reporting Review and approval of Contractor procedure and training documents     Basic Qualifications: 10 years of SAS, SQL, Tableau, Python, R or equivalent analytical/programming software experience   Desired Characteristics: Preferred candidates will have professional experience in public health insurance programs, including New York’s Medicaid and/or  Medicare. Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as eMedNY and NYSOH Back Office. Supervisory experience is a plus.   *Employees must follow established work schedules. The usual work schedule is 37.5 hours per week, Monday through Friday. Normal work hours are 8:30 a.m. to 4:30 p.m. unless otherwise specified by the supervisor, this includes a half hour unpaid lunch break. Total work hours must equal 37.5 hours per week.

Salary : $100,000 - $120,000