Customer Service Specialist (CSR)

Job Title: Customer Service Specialist
Job Location: Everett, WA
Job Duration: 3 Months Ext

Job Description:

• Electronic Test Monitor.
• No aerospace experience required but heavy on excellent customer service and basic computer skills.
• Please identify the most important REQUIRED skills
• or experience a candidate must have
• Heavy on excellent customer service and basic computer skills.
• What are the schedule requirements and overtime expectations?=None
• What challenges have you previously experienced filling this position?=various shifts needed, so flexibility is key

*** Learning Services, Inc., is seeking an E-test Monitor who will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.

Responsibilities:

• Representing *** as the first point of contact for the students in electronic testing sessions.
• Adaptability and responsiveness to client requirements and requests for assistance.
• Maintaining assigned testing area's schedules, equipment, communications and risks/constraints.
• Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
• Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
• Escalating any issues to the Delivery Services Manager in a timely manner.
• Staying abreast of content requirements in the agreed subject matter areas.
• Will be asked to help assist instructors in classes. Including but not limited to handing out papers, helping students with computers and, safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire.

Skills and Knowledge Requirements

• Minimum of one year of experience in customer service.
• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as a team.
• Strong customer service skills.
• Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton.