What are the responsibilities and job description for the IT Support Engineer position at Staffingine LLC?
Skills Required - IT Support, Desktop Support, PC, Printers, Windows 10/11, Android, MAC OS, LAN/WAN, Wi-Fi, VOIP, Level 3 Support, O365, Active Directory, DNS, Firewall, ITIL
IT Support Engineer
Wilmington, DE
Pay Rate - $40-$43/hr on W2
Contract Duration - 6 Months
Job Description
MUST HAVE:
- The candidate needs to be US Citizen of the country and needs to work from client site.
- 4-7 years of experience in Desktop Management - Infrastructure Services (IS).
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities.
- Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall.
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool.
- Experience of working within SLAs and ITIL processes.
Salary : $40 - $43
