What are the responsibilities and job description for the Bilingual Customer Service Representative position at Staffmark Group?
Temp-to-Hire: The Smart Way to Build Your Career!
Open the door to new opportunities with our team at Staffmark! We have a temp-to-hire role for a Bilingual Customer Service Representative in Abilene, TX. If you take responsibility for assigned tasks, have previous experience in a customer support role, are bilingual in English/Spanish, and have strong communication skills, we encourage you to apply today for this exciting opportunity!
Qualifications
Previous experience in a customer support/call center role Bilingual in English/Spanish Highly motivated with a track record of over-achieving quotas The ability to provide excellent customer service Proven communication, listening, multi-tasking, and time management skills
Customer Service Representative Shift Details
- Pay: $18 per hour
- 1st Shift Hours: Monday - Friday, 8 AM - 7 PM (Saturdays 9 AM - 5 PM)
- Rotating work schedule
- Training Hours: We ask that candidates who apply be flexible regarding training hours for the first 30 days.
Job Description
- Manage a high volume of inbound calls promptly
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Maintain records of all conversations in the call center database
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Employee Benefits
- Medical, dental, vision, and life insurance
- Short-term disability
- 401k plans
- Weekly pay is available every Friday | Earned Wage Access (access a portion of your earned wages before your payday)
- Employee discount programs
- Referral bonus potential
- A business casual dress code
- Career advancement opportunities
If you strive to exceed expectations and are ready for a fresh start, click "Apply Now" to connect with our recruiting team!
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $18
