What are the responsibilities and job description for the Call Center Supervisor position at Staffmark Group?
Do you have 2-5 years of customer service / call center experience and seeking to grow in your professional development? Pro Staff has partnered with a company that provides consulting, notice, and administration services to clients including law firms, companies across all industries, and governmental agencies at all levels. We are hiring a motivated individual to join our diverse team as a Call Center Supervisor in Minneapolis, MN.
Schedule | 8 : 30am - 5 : 00pm or 9 : 30am - 6 : 00pm, Monday - Friday (overtime as needed)
Pay | $22 - $25 / hr.
Daily tasks :
- Oversee the daily operations of the customer service team, ensuring efficient workflow and call handling.
- Monitor calls for policy adherence, provide coaching, and handle escalations to ensure customer satisfaction.
- Communicate team objectives, foster a positive work environment, and drive performance.
- Train, develop, and assess team members, making recommendations for hiring and advancement.
- Prepare productivity reports, analyze data, and implement process improvements.
- Maintain safety, security, and compliance while addressing system issues and resolving workplace concerns to promote a cohesive team dynamic.
Qualifications :
This is a direct hire position with a full list of benefits that will be provided upon being hired by our client.
At Pro Staff, we are committed to your growth and success. Take the first step towards a fulfilling career by clicking 'Apply Now' and embark on a fresh new journey with us today!
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Pro Staff
Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $22 - $25
