What are the responsibilities and job description for the Quality Technician position at Staffmark Group?
Job Title: Quality Technician
Location: Plano, TX
Pay Rate Range: 53.00hr - 53.00hr
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.
Quality Technician
Top Skill Sets Required:
1. Experience with OEM handset products, a combination of CDMA and GSM
2. MS Office Knowledge
Position Description
Quality Technician is responsible for managing the quality/sustaining areas of products after commercial launch. Will interface with customers to manage all logging and tracking of issues including necessary software fixes, problems resulting from after-market accessories, design problems, etc. Will define and implement processes for resolving issues and will be responsible for driving necessary resources for successful completion of resolution.
Responsibilities:
* Interacts with all levels within the organization and within customer organizations to identify and track product issues.
* Responsible for sustaining the quality of post-launch products by driving resources toward effective resolution of product failures or issues.
* Tracks the performance of products by utilizing project management tools, methods, and scheduling.
* Creates processes and procedures to ensure and expedite resolution of product issues.
* Manages processes established by driving resources to ensure that the quality of products is sustained.
Requirements:
* Bachelors Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry.
* Should have a minimum of 5~7 years experience in a quality or wireless telecommunications position and long-term customer contact and relationship building.
* Must have experience setting up Quality/Sustaining engineering processes and procedures.
* Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills.
* Experience researching and resolving customer technical complaints and issues.
* Develop and maintain excellent working relationships with all assigned levels within and outside the company.
* Plan, organize, and prioritize multiple complex assignments and projects.
* Read and interpret detailed and complex customer requirements.
* Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels, especially in sales and marketing, logistical or financial areas of clients, prospects, and SEA.
* Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.
Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!
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About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
