What are the responsibilities and job description for the Customer Service and Billing Agent, Air Import position at Staffmark?
Job Title : Customer Service and Billing Agent, Air Import
Department : Import Operations
Reports To : Import Operations Supervisor
Location : South San Francisco, CA (Onsite)
Industry : Freight Forwarding / Global Logistics
Schedule : 8am - 5pm (M - F)
Summary :
The Import Customer Service Agent is responsible for providing exceptional customer service to clients throughout the entire import process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.
Essential Duties and Responsibilities :
Customer Service :
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Build and maintain strong customer relationships.
- Proactively communicate shipment updates and any potential delays to customers.
- Resolve customer issues and complaints effectively and efficiently.
- Identify and address customer concerns and provide solutions to improve customer satisfaction.
Import Operations :
Billing and Invoicing :
Other Duties :
Qualifications :
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
