What are the responsibilities and job description for the Customer Service Representative - Medical Scheduler (Remote) position at Stafford Communications?
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Customer Service Representative - Medical Scheduler (Remote)
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.
Our CX solutions division provides services for many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Medical Scheduler, you will contribute to Premier NX's success by managing one of our client's service levels.
Why Work with Us :
We are a place for people who love to help people. We provide customer service to some of the nation's most prominent brands. We are experts in regulated industries and help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their consumers with exceptional experiences. Our job is to make a positive impact on a consumer's life, at every single opportunity.
We have a passion for the products we support. We are committed to superior account management and continual improvement. Just as important is our commitment to corporate values.
We are looking to hire a Customer Service Representative (Medical Scheduler) to join our growing team. This position is based in New Providence, NJ and will work remotely.
SUMMARY :
The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met. Our contact center provides extraordinary service and the Representative must be energetic, friendly, skilled and committed.
Full Time Position - Shift hours are 8am- 5pm EST Monday through Friday.
KEY RESPONSIBILITIES :
- Support phone center with high volume calls, with focus on inbound scheduling, rescheduling, cancellations, confirmations, facility messaging, insurance verification, and order review for all specialties within the practice and documenting service requests
- Schedule clients serving multiple medical offices, taking into consideration client location, facility capabilities, insurance requirements, and type of exam
- Communicate effectively with clients and medical professionals
- Perform other duties as assigned or directed to ensure smooth operation of the organization.
- Manage high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies
- Develop reputation as an efficient service provider with high levels of accuracy.
- Provide excellent customer service to all internal and external customers.
- Alerts appropriate staff when for all physician schedule changes. Reconciles provider schedules when errors occur.
- Serves as a resource to internal and external customers.
- Makes patients, their families and physicians their primary focus.
- Actively seeks information to understand patient circumstances, problems, expectations.
Requirements
QUALIFICATIONS :
EDUCATION and / or EXPERIENCE :
Together, we can offer endless possibilities! What is next for you?
We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
