What are the responsibilities and job description for the Technical Support Engineer – Performance (Hybrid, San Diego, CA) position at Stage 4 Solutions Inc?
Technical Support Engineer Performance (Hybrid, San Diego, CA)
We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability.
This is a 40-hour-per-week, 12-month contract to hire a hybrid role supporting our client's office in San Diego, CA. (Must be in office Wednesday and Thursday.)
This is a W-2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Responsibilities :
- Responsible for finding ways to remediate outages or enhance performance on the ServiceNow platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
- Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries.
- You will review Javascript and Java application code to point out and fix performance concerns.
- You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.
Requirements :
Please submit your resume to our network at https : / / www.stage4solutions.com / careers / (apply to the Technical Support Engineer Performance (Hybrid, San Diego, CA) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion / belief, national origin, gender identity, age, disability, marital status, genetic
Compensation : $40 / hr - $46.24 / hr
LI-SW1
Salary : $40 - $46
