What are the responsibilities and job description for the IT Specialist position at Stage Capital?
IT Specialist
Gahanna Ohio
Help desk specialist job description template
Stage Capital, LLC is looking for an IT specialist with exceptional customer service skills and strong technological aptitude to respond to our customers’ queries and requests.
As our IT Specialist, you will be responsible for providing technical support for our end users, both remotely and on-site
You should be able to provide solutions for technical problems and effectively guide users through the steps to resolve their issues.
IT Specialist responsibilities and duties
- Diagnose and troubleshoot problems and provide effective solutions
- Walk end-users through the problem-solving process step by step
- Follow up with end users to provide status updates for issues
- Serve as a focal point for end users’ concerns
- Run reports to examine malfunctions that occur continuously
- Perform account management and maintenance for a variety of systems, networks, applications, and servers
- Assist the engineering team
- Collaborate with teammates to resolve issues effectively
- Participate in an on-call rotation (14x7 currently, one full week on, four weeks off)
IT Specialist Hard Skills
1. Technical Aptitude – Quick in learning new technology; Efficient in solving end-user problems
2. Software Skills – for example, Navigating Help Desk software (Ninja); Enterprise Resource Planning (ERP), and Point of Sale (POS) applications
3. Research Skills – Finding information fast by knowing what to search for
IT Specialist Soft Skills
1. Critical Thinking – Analytical mind, to efficiently resolve all types of issues
2. Problem Solving – Assessing, generating possible solutions, evaluating solutions, implementing solutions, and following up on success of solutions
3. Time Management – Ability to prioritize tasks, collaborate up when in need of additional support (too many tasks) and/or help prioritizing tasks
4. Flexibility – Adaptable to uncommon situations to be able to work through them
5. Communication – This role serves as our main connection between IT and our business partners
6. Patience – Every call/email received is an end-user in need of support and many times under stressful circumstances; being calm, focused and efficient under any circumstances
IT Specialist requirements
- Minimum 1 year experience with level 1 or above in help desk/IT specialist jobs (or equivalent)
- At least 2 IT related certifications preferred (i.e. CompTIA A , Network , Security )
- Experience assisting end-users on the phone, by email, or through live chat
- Excellent problem-solving skills
- Team player that focuses on interpersonal skills
- Ability to effectively prioritize tasks and meet deadlines
- Capable of working in a multi-business model environment
- Retail (Backoffice and Brick-and-Mortar)
- Real Estate
- Investment Firm
Benefits
· Medical
· Dental
· Vision
· Company paid Life Insurance
· Paid Time Office (PTO)
· Casual work environment
· Paid holidays
· 401(k) with company matching
· Long & Short-term disability
Job Type: Full-time
Work Location: Hybrid remote in Gahanna, OH 43230