What are the responsibilities and job description for the AV Service Representative III position at Stage Front?
Job purpose
The role of the Technical Services Representative III (TSR-III) is to provide operational and administrative support to the Technical Services Department with the goal of providing an elevated level of customer service for Stage Front customers. This role is an entry level position.
Duties and responsibilities
The role of the Technical Services Representative III (TSR-III) is to provide operational and administrative support to the Technical Services Department with the goal of providing an elevated level of customer service for Stage Front customers. This role is an entry level position.
Duties and responsibilities
- Performing effective call routing to other departments at Stage Front, which involves learning the roles of departments, key managers, and executive staff.
- Fielding and logging calls and emails for the Technical Services Department.
- Assist with scheduling service calls and technical support activities to be performed by service technicians while meeting customer expectations.
- Assisting with research and writing standardized service quotes for time and materials or fixed and firm service work.
- Opening, updating, closing and invoicing service tickets.
- Providing technical support to a limited degree by phone, email, or other methods of communication to support customers.
- Providing administrative assistance to the TSR-I and TSR-II as necessary.
- Attending classes, seminars, or other events, as directed to improve skills and knowledge.
- Shiping and tracking items for repair in a manner that ensures all documentation requirements are met, and equipment is not damaged.
- Handling tasks related to eBay Sales. This will include taking photos, creating listings, pricing items, tracking sales and shipping sold items out to customers.
- Reporting all accidents in accordance with company policies and procedures.
- Any other tasks/duties as assigned or necessary.
Qualifications
- Candidates for the Customer Service Representative position must meet the following minimum qualifications to successfully perform the job. These are the qualifications necessary for someone to be considered for the position.
- A high school diploma or GED is required for this position.
- The employee must be familiar with computer operations including Microsoft Office 365.
- Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to read, analyze and interpret documents, operating and maintenance instructions and procedure manuals.
- The ability to draft routine reports, emails, and other correspondence is required.
- Ability to speak effectively before small groups of customers and one-on-one to customers.
- The ability to effectively deal with difficult customer situations; including situations where the customer may be unreasonable or demanding.
- Interpersonal and customer service skills; Analytical and problem-solving skills.
- Multitasking and organizational skills; Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team, attentiveness, and patience.
- Time-management skills; Ability to find the positive in any situation.
- A Valid Driver’s License and clean driving history.
