What are the responsibilities and job description for the Hospitality Manager position at Stage Karaoke & Studios?
As a Manager, you will be responsible for overseeing the day-to-day operations of the venue. Your primary focus will be on ensuring excellent customer service, managing staff, maintaining a welcoming atmosphere, and optimizing revenue generation. You will report directly to the General Manager or Owner and collaborate with various departments to achieve business objectives.
Key Responsibilities:
Customer Service Excellence:
- Greet and welcome guests, ensuring a positive and memorable experience.
- Address customer inquiries, concerns, and feedback promptly and professionally.
- Monitor service standards and implement improvements to enhance customer satisfaction.
Staff Management:
- Recruit, train, and supervise staff
- including bartenders, servers, hosts/hostesses, and security personnel.
- Create staff schedules, Review SOP efficiency, and ensure compliance with labor laws and regulations.
- Conduct performance evaluations, provide feedback, and develop training programs for staff development.
Operational Efficiency:
- Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
- Monitor cleanliness, maintenance, and safety standards to ensure a comfortable and safe environment for guests and staff.
Sales and Revenue Optimization:
- Develop and implement sales strategies to drive revenue and meet sales targets, including promotions, upselling, and special events.
- Analyze sales and data via PnL reports
Compliance and Regulations:
- Ensure compliance with all relevant laws, regulations, and licensing requirements related to alcohol service, health and safety, sanitation, and labor practices.
- Conduct regular inspections, audits, and training sessions to maintain compliance standards and mitigate risks.
Qualifications
- Strong leadership, communication, and interpersonal skills.
- Knowledge of beverage service, mixology, and alcohol laws and regulations.
- Excellent organizational, problem-solving, and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance
- Opportunities for career growth and advancement within the organization.
- Staff discounts, training programs, and employee recognition initiatives.
