Front Desk Agent

Front Desk Agent Job Description

• Greet guests with a friendly smile while maintaining a professional, warm and welcoming demeanor at all times

• Maintain a clean and crisp professional appearance while following uniform guidelines

• Communicate and address all guest and staff members with respect and in a professional manner 

• Anticipate and assist in meeting guest needs to ensure a great guest experience

• Assist guest with luggage

• Maintain a high attention to detail to help ensure conditioning and cleanliness of the property such as picking up trash and maintaining public areas as needed

• Clean guest rooms as necessary

• Maintain a clean and tidy work space at all times

• Consistently conduct day to day operations efficiently by following all standard procedures, checklist and through management guidance 

• Maintain front desk logs up to date and communicate its content to pertinent departments

• Check, reply and forward hello emails to guest and pertinent personnel throughout shift

• Maintain all guest and employee information confidential 

• Remain vigilant and periodically walk hotel grounds to help minimize risk of theft, vandalism, crime or other safety hazards and report incidents to management

• Perform all guest check-in and check-out procedures efficiently and within a timely manner

• Be informed and up-to-date on all room types, room accommodations, rates and availability 

• Obtain and confirm guest information, assign rooms and activate guest key codes

• Maintain Whistle text platform to communicate and service guest needs

• Collect payment for all room charges and additional fees

• Answer phones, direct calls and relay messages to appropriate personnel

• Make and confirm reservations

• Attend all staff meetings and ongoing trainings

• Inform guests of hotel amenities and local offerings

• Communicate with housekeeping, maintenance and F&B personnel pertinent information to ensure a great guest experience

• Communicate with housekeeping to update room status throughout shift to ensure rooms are guest ready

• Have the ability to provide local information of restaurants, sites, activities, and special events

• Resolve guest complaints and problems calmly and effectively within a timely manner 

• Notify management of any serious issues and communicate pertinent information to appropriate departments as needed

• Must have the ability to push, pull and lift a minimum of 45lb, walk up and down stairs to assist guest with luggage and stand/move for an entire shift

• Must have the ability to be physically present to cover 8 hours shifts and follow a weekly schedule

• Perform any task requested by supervisor/manager 

*I understand that this is a standard but not limited job description of my general duties*