Program Specialist

Program Specialist

About the Company:

Stagen Leadership Academy partners with purpose-driven organizations to build leadership capacity that compounds over time. Since 1999, we have helped owners with indefinite-term time horizons increase their organizations' performance through continuous development. Our approach is rooted in awareness, choice, and responsibility, equipping leaders to fulfill their potential and create lasting impact. Through deep partnerships and structured programs, we help organizations develop leaders who think beyond the short term and act with wisdom, compassion, and courage.

Position Summary:

Stagen Leadership Academy is looking for a Program Specialist to join their fun, energetic, and fast-growing team. The Program Specialist will be responsible for providing operational, logistical, and technology support for our Clients and Delivery Teams for Executive Leadership Development Programs. Stagen serves members representing hundreds of companies, dozens of industries, and thousands of employees, that require commitment and accountability. This role reports directly to the Manager, Program Management, Leah Nichol.

Job Responsibilities:

Program / Course Management & Communication:

• Provide logistics, service, and support for all elements of the Product Delivery for assigned Programs / Courses
• Serve as primary point of contact for Program / Course support
• Efficiently & accurately produce all materials to support assigned Program / Course Delivery according to the Service Model
• Efficiently & accurately configure Program / Course Classes in the Stagen Technology Platform
• Assist Program / Course Manager with communication to Program / Course Leaders and Participants
• Ensure up-to-date Program / Course product maintenance as directed
• Create & complete assigned tasks related to the Program / Course

Program Management Department Support:

• Efficiently & accurately produce all materials to support delivery according to the Program Service Models
• Maintain standards in the Program Management Department by assisting in quality control processes as assigned
• Manage program / course inventory as directed by Manager, Program Management (or delegated team member)
• Ensure accurate inventory counts by maintaining inventory purchase and sales orders in inventory systems and resolve any discrepancies
• Edit Teleclass recordings for programs and upload them to class portals, and edit Workshop recordings as needed
• Provide backup support to Program Managers as necessary for other program delivery

Technology Configuration & Administration:

• Troubleshoot basic technical issues for class participants
• Provide back-up technical support for workshop delivery as necessary
• Manage assets for assigned programs / courses across all technology platforms
• Manage and complete assigned projects and tasks
• Provide backup support to configure Programs & Classes in the Stagen Technology Platform as necessary

Team / Client Support:

• Manage Program Management equipment repair/service requests
• Assist with client support as assigned

Required Qualifications:

• High level of attention to detail and follow through
• Advanced proficiency in MS Office Suite
• Ability to adjust working hours based on business requirements
• Ability to balance delivery of results, problem solving, and client management
• Exceptional communication (verbal, written, and presentation) skills

Preferred Qualifications:

• Bachelor’s Degree in Business, Management, or related field preferred
• Past experience providing operational support and service to a team of professional staff and high-profile clients

Disclaimer: Stagen Leadership Academy is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.