What are the responsibilities and job description for the Customer Engineer position at Stainless Software, Inc?
About Stainless
Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare.
We have raised over $35 million from a16z, Sequoia, and other great investors.
We are currently 15-20 people based primarily in NYC (just west of SoHo) and looking to grow quickly over the next 3 years.
Position overview
Customer Engineers are the direct interface between Stainless and our users. You'll work with all Stainless users from those just starting on their integrations, to those that have been with us for years (like OpenAI, Anthropic). You'll be the voice of the customer to the rest of the company, advocating for them and directly influencing the roadmap of the company both immediately and longer term.
This is a role beyond what many might consider to be true Support Engineering. To excel in this role you will have strong independent judgement and can write software in a wide variety of programming languages (maybe from prior experience or picked up on the job). You learn quickly and can jump into unfamiliar contexts (and repositories) with ease.
We're growing the team from 2 to 4 (and beyond) and you'll be laying down the foundation of how we support our customers now and in the years to come.
Responsibilities
This team has a broad purview; each member tends to self-select into the areas that fit them best, and may conduct "tours of duty" as the needs of the business grow and change.
For example, you might "pick 3 of 5" responsibilities to share with another teammate from the below (nonexclusive!) list :
- Support Engineering : Slack, email, GitHub issues, etc.
- Sales Engineering : work with new prospects to pitch and demo Stainless
- Solutions Engineering : from small (e.g., webhook verification for Mux) to major projects (e.g., streaming helpers for OpenAI, Anthropic, etc)
- Technical Writing (Docs) : Specific technical documentation on pagination, OAuth, HTTP authentication, etc. Narrative guides on how to get started on Stainless
- Developer Relations & Marketing : HN-worthy blog posts, twitter, events, videos and beyond
- Product Engineering (small fixes / improvements to our web app or codegen)
- Internal Tooling (developer tooling & Retool)
Overall you'll :
Improving and refining code they've written
improving our Codegen to handle new use-cases
Onsite in our physical office location in Manhattan, New York.
Profile
You might be a good fit for this role if :
Benefits
