What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Stan's Auto Service Inc?
We are seeking a highly motivated and customer-focused individual with a GREAT attitude to join our team as a Service Writer. As a Service Writer, you will be responsible for providing exceptional customer service and coordinating automotive services for our clients. This is a great opportunity to work in a fast-paced environment and contribute to the success of our Automotive Service Business TEAM and Community Minded 40 year family owned and operated small business.
Responsibilities:
- Ensure every client has an "Unforgettable Experience!"
- Greet customers and provide them with a positive service experience
- Listen to customer concerns and accurately document their vehicle's issues
- Checking-in and prepping vehicles
- Customer communication via phone, text and email
- Schedule appointments for automotive services and repairs
- Dispatching work and work flow coordination
- Communicate with technicians to ensure timely completion of work
- Provide accurate estimates for services and repairs
- Up-sell additional services or products to customers when appropriate
- Inventory control, quality control, product delivery
- Checking-out customers/cashier
- Maintain customer records and update service history
- Follow up with customers to ensure satisfaction with completed work
- Assist in resolving any customer complaints or issues
- Opening and/or Closing Shop
Qualifications:
- 5 years or more previous experience in an automotive service role
- Working Knowledge of Auto Vitals Digital Inspections and NAPA TRACS POS software
- Knowledge of automotive diagnostics and repair processes
- Familiarity with air brake, brake repair, tire service, and suspension systems, etc.
- Strong communication and interpersonal skills, with a TEAM mentality
- Excellent customer service abilities and someone who keeps cool under pressure
- Exceptional computer/tablet skills and understanding, and software navigation
-Ability to multitask and prioritize tasks in a fast-paced environment
- Organized and friendly, can motivate and inspire others
- Open to learning new things and evolving
- Automotive Repair Service Sales experience
Benefits:
- Health, Dental and 401K
- Paid Vacation, Sick, and Holiday
- Uniforms and Training
- Much More...
We offer competitive pay based on experience and qualifications. This is a full-time position. If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we would love to hear from you. Apply today to join our team as a Service Writer! This is an Hourly Commission based pay plan.
Job Types: Full-time, Contract
Pay: $68,000.00 - $91,000.00 per year
Benefits:
- 401(k)
- Life insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Loveland, CO 80537 (Required)
Ability to Relocate:
- Loveland, CO 80537: Relocate before starting work (Required)
Work Location: In person
Salary : $68,000 - $91,000