What are the responsibilities and job description for the Field Support Ticket Auditor position at Stan's Heating, Air, Plumbing, and Electrical?
Job Description
Job Description
Job Summary : We are looking for a highly organized and detail-oriented Field Support Ticket Auditor to join our team. This role involves reviewing and auditing invoices for batching across multiple departments, including Field Support, Collections for delinquent accounts, Over-the-Counter Sales, Payment Processing, and Customer Service. The primary objective is to ensure the accuracy, compliance, and consistency of invoices and related transactions to support operational efficiency and customer satisfaction.
Key Responsibilities :
- Review and audit invoices related to field support services to ensure proper batching and accurate documentation.
- Verify that payments and charges related to delinquent accounts in the Collections department are properly processed and documented.
- Ensure Over-the-Counter Sales transactions are properly invoiced and reconciled.
- Audit payments to ensure they are processed in compliance with company procedures and reflect the correct amount.
- Review Customer Service tickets to ensure all transactions and resolutions are reflected accurately in invoicing and payments.
- Collaborate with Field Support, Collections, Sales, Payment Processing, and Customer Service teams to gather necessary documentation and resolve discrepancies.
- Identify and report discrepancies or errors in invoicing, payment processing, and ticket documentation, and recommend corrective actions.
- Generate detailed reports on audit findings, including trends, anomalies, and areas for improvement.
- Ensure adherence to company policies, procedures, and service-level agreements (SLAs) for invoicing and payment processing.
- Provide feedback and training to relevant teams on best practices for ticket management, invoicing, and payment processing.
- Work with internal teams to continuously improve invoicing accuracy and operational workflows.
- Track the status of delinquent accounts and work with the Collections team to ensure timely resolution.
- Monitor and maintain proper documentation for all field support tickets, payment transactions, and customer service interactions.
Compensation : $21-$23 hourly.
Schedule : 0800am-500pm may be occasional Saturdays if needed.
Qualifications :
Preferred Skills :
Disclaimer : The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Salary : $21 - $23
