DRIVER - Patient Service Technician

Job Description

Job Description

Description : Position Overview

The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for the community. This position requires extensive driving on the road.

Essential Job Functions

• Delivers and sets up required equipment in the customer’s residence or healthcare facility
• Educate customers in the proper use and care of respiratory and durable medical equipment.
• Complies with all applicable company policies and procedures.
• Develops and maintains working knowledge of :
• Current Home Medical Equipment (HME) products and services offered
• All applicable governmental regulations
• Manages his / her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
• Completes written patient visit reports, following setup and follow-up visits, as required.
• Assists in resolving customer equipment problems.
• Fulfill administrative needs and process all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community, as appropriate.
• Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided.
• Assists with the implementation of quality improvement to meet company, state, and federal standards.
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
• Reports equipment hazards and / or product incidents as required in accordance with company policies and procedures.
• May be required to clean, disinfect, and assist with equipment repairs.
• Ensure that the vehicle is always fueled and ready for use
• Keep mileage records and repair records up to date
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
• Other duties as assigned
• Must participate in mandatory on-call and call-back program to respond to emergencies

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Requirements :

Minimum Qualifications

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Language Ability and Interpersonal Communication

Ability to communicate effectively with all levels of employees and the public.

Judgment and Situational Reasoning Ability

Ability to use good judgment and discretion in performing all job functions.

Environment Operating a vehicle, driving on the road and in-home residence, healthcare setting

Physical Incumbents require sufficient mobility to walk, stand or sit for prolonged periods of time; operate office equipment including the use of a computer keyboard; exert required physical effort to perform moderate to heavy physical work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, lifting, carrying, pushing, and pulling; operate assigned equipment and motor vehicle; ability to verbally communicate to exchange information.

Vision See in the close and distance vision with or without correction; vision sufficient to drive at night and inclement weather, read computer screens and maps, printed documents; and to operate assigned equipment.

Hearing Hear in the normal audio range with or without correction.