Director of Stores

About the Company

At Stance, we believe everything starts and ends with our people.  Self-reliant in our attitude, and entrepreneurial in our ethos, we have grit, guts and gratitude.  Stance is a culture that cannot be duplicated - where smart, ambitious, and positive people thrive.

In 2009, we took what was once a stagnant staple and transformed socks into one of the market's most exciting accessories. By unlocking the potential of a canvas too often overlooked, Stance ignited a cultural movement around the world that has attracted visionary artists, athletes and icons to embrace our positive message of individuality and creativity. In the years since, our canvas for self-expression has expanded from toe to head by way of underwear, apparel and headwear. Through innovative materials, superior comfort and artistic design that is the bedrock ethos of our brand, Stance can now be found in over 40 countries for anyone looking to defy convention.  We are Stitched Different®.

About The Role

The Director of Stores is responsible for translating the brand's vision and values into tangible, successful retail experiences for the consumers and employees we serve. The role encompasses strategic planning, operational execution, and executing growth initiatives within Stance Retail resources & tools. This leader is responsible for the channel P&L, fostering a high performance culture, and providing amazing customer experiences through superior service. The greatest measure of success for the Director of Stores is channel profitability. This role requires a strong leader with a deep understanding of people management, employee development, and team engagement to create a motivated and results-driven workforce.

About the Reporting Structure

Reports to: Senior Director of Retail and DTC Buying & Planning

Direct Reports: Retail Store Managers

About the Responsibilities & Duties

Culture

• Recognizes that Stance is a team sport. 
• Constantly seeks to align themselves to the strategic, financial and cultural plans of the company. 
• Drive performance that delivers excellence in a way that preserves and enhances our ability to get results in the future.
• Foster an entrepreneurial atmosphere that supports continuous improvement, creativity, resourcefulness and a get it done mentality.
• Focus on creativity that enables imagination used to plan our future, solve problems and excite our consumers.
• Consistently express gratitude to acknowledge the help and contributions of others.  
• Demonstrate personal responsibility in order to shepherd and safeguard our values and commitments.
• Respect one another, our communities, our planet and ourselves.
• Support a communication style built upon transparency, directness, consistency and respect.

Revenue Generation

• Develop strategies to maximize sales, drive foot traffic and conversion to boost revenue across Stance’s physical stores by optimizing product assortment, pricing strategies, promotional activities, and aligning online and offline strategies to deliver a complete consumer experience. 

Customer Experience

• Enhance the customer journey, from store layout, lease line and design to personalized interactions and exceptional service to create a memorable brand experience. 
  Brand Representation: Ensure the brand's identity, messaging, and values are effectively communicated through the physical and visual elements of the retail spaces including our store teams. 

Operational Efficiency 

• Lead the operational aspects to ensure efficiency, cost-effectiveness, and seamless day-to-day functioning of the retail fleet inclusive of inventory management, supply chain coordination, and staffing. 

Retail Field Management 

• Support store expansion by managing the opening of new experiences, relocation of existing stores, and closure of underperforming locations. Lead special projects to showcase the brand to new and existing customers outside of Retail Stores (Comic Con, Disney Properties, Vendor Events, etc.).

Data Driven Insights

• Leverage data analytics and insights to understand customer preferences, buying patterns, and market trends and communicate key insights back to cross functional partners to drive action in areas of inventory management, pricing, and marketing strategies. 

Team Leadership and People Management

• Lead, influence, and motivate a team of Retail Employees through Stance’s values with a servant leadership mindset, while delivering outstanding customer experience. Be the champion for the field, consistently working to better the experience for our employees through empowering ownership & fostering a healthy culture. Lead recruitment, training, and onboarding efforts to build a highly skilled and customer-focused retail team.

Employee Development & Training

• Design and implement training programs to enhance leadership capabilities, customer service skills, and sales acumen. Identify high-potential employees and create career progression plans to nurture future leaders within the organization.

Innovation

• Explore & partner with the leadership team to develop and implement innovative retail strategies, optimize inventory management, and drive revenue growth.

Experience & Requirements

• 10 years of retail and operational experience, specifically in multi unit retail field operations, workforce management and communications. 
• A proven ability to define and inspire others to achieve Stance’s objectives and strategies.
• Track record of establishing & fostering positive & productive work relationships. Ability & willingness to give & receive honest, balanced feedback. Demonstrates competence & character that generates & inspires trust. 
• Travel to store locations nationwide for openings, special events, store visits, training, and whenever necessary to achieve goals. Approximately 50% of the time 
• A dynamic team leader and inspiring communicator. 
• Proven track record of attracting, developing, and retaining high caliber talent. 
• Experience in apparel and leading a minimum of 10 stores.
  

Benefits

• Health Insurance - approximately 75% covered by employer
• Freedom & Accountability - unlimited PTO
• Cell Phone and Work-From-Home reimbursement
• Hybrid work schedule
• 11 paid Holidays, including Thanksgiving Break (Thursday Friday) and Christmas Break (12/24 - 1/1)
• 401(k)
• Stock options
• Employee discount
  
• Stance facility access - gym, basketball court, locker room, etc.

Location

San Clemente, CA

EEO Statement

Stance is an equal opportunity employer and will consider applicants with criminal histories in a manner consistent with the requirements of the ordinance.

Salary : $150