What are the responsibilities and job description for the Customer Service Representative position at StanCraft Jet Center?
Are you looking for a customer service career opportunity in the aviation field?
StanCraft Jet Center at the Coeur d’Alene Airport is currently hiring a Customer Service Representative to join our team.
ABOUT StanCraft JET CENTER
As a full-service Fixed-Base Operator (FBO) at the Coeur d’Alene Airport, StanCraft Jet Center serves as a gateway to the Inland Northwest. We serve our customers with a new facility, and world-class service and amenities. Our staff are highly trained and committed to providing our customers with the best experience during their stay. We value quality, integrity, results, teamwork, and safety in the work we do. We are an Equal Opportunity Employer. We welcome diverse candidates to apply for this position.
ABOUT THE CUSTOMER SERVICE REPRESENTATIVE OPPORTUNITY
This is a unique Customer Service Representative opportunity working in a fast-paced, team environment. Full-time or Part-time positions available. Duties include:
- Greeting customers in a welcoming, friendly, and respectful manner.
- Adhering to the Departmental Standards of Excellence for excellent customer service, grooming and dress code.
- Establishing a business relationship that will make the customer feel welcome.
- Communicating with customers by phone, email, facsimile, or in person and receives orders for services that are required during the customer visit.
- Providing directions for the customers to local attractions, activities, and restaurants as requested and /or by anticipating the customer’s needs.
- Handling heavy volume of incoming communication via the telephone, aircraft radios, and internal radios with the line service personnel and/or by any other communication system the company may implement.
- Must be able to understand and complete rental car agreements.
- Promoting and up selling new or additional services.
- Monitoring the ARINC frequency for communicating directly with the aircraft en-route.
- Processing Customer invoices for services rendered.
- Assisting customers with luggage when needed.
- Mastering commonly used radio terminology including military time and the phonetic alphabet.
- Assisting flight crews with arrangements for hotels, ground transportation, catering, and other miscellaneous vendor service requirements.
- Processing sales transactions through computer system.
- Adjusting complaints concerning billing or service rendered.
- Operating vehicles cautiously around moving aircraft and ground servicing equipment, when needed.
- Reporting to work in proper uniform ready to work when the shift starts.
- Other duties may be assigned, as needed.
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Salary : $17 - $18