Credit and Collections Analyst

STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.

We are seeking a motivated and detail-oriented Credit & Collections Analyst to join our team. This role will be responsible for managing the credit and collections functions within an assigned portfolio, driving positive customer relationships, and supporting the achievement of cash collection and DSO goals. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to effectively resolve disputes and payment issues in a timely manner.

The Credit & Collections Analyst will serve as the primary customer contact for credit and collections, customer service, and cash application functions within an assigned portfolio. You will manage your customer base to ensure consistent follow-up and timely resolution of payment issues, as well as assist the department in achieving cash collection and DSO goals. You will also provide daily updates on unresolved issues and collaborate with the team to ensure proper account coverage across the delinquent portfolio.

Responsibilities

Manage collection activities for assigned portfolio, ensuring consistent, timely follow-up and adherence to responsible collection practices.

Proactively follow up with customers, focusing on customer satisfaction and effective resolution of payment issues.

Analyze customer invoices to ensure compliance with contract terms and conditions.

Process cash applications and account adjustments as directed by the Treasury team.

Resolve customer inquiries via email and phone within a 24-hour turn-around.

Gather credit and collections reference information when necessary.

Participate in ad hoc projects and deliverables as assigned.

Prioritize and manage competing tasks and deadlines effectively.

Review and resolve customer claims and disputes, particularly for Fortune 500 accounts.

Investigate and research claims, deductions, or disputes to determine validity and resolution.

Demonstrate initiative in identifying solutions for uncommon customer issues or inquiries. Qualifications

Experience with dispute resolution for Fortune 500 customer accounts is highly desired.

Strong understanding of the billing and collections processes.

Excellent written and verbal communication skills with the ability to articulate challenges and provide solutions.

Strong customer service skills and ability to maintain professionalism under pressure.

Experience working in a matrix organization and collaborating across departments.

Skilled in negotiation and turning customer objections into commitments to pay.

3-5 years of collections experience in an accounting environment (high-tech experience preferred).

Experience with dispute resolution and researching claims for Fortune 500 customer accounts.

Familiarity with multi-company accounting software, preferably Oracle.

Bachelor's degree in Accounting, Business, or related field preferred but not required.

Proficient in Microsoft Office Suite (2010) with intermediate to advanced Excel skills. Additional Details

The base range for this contract position is $24 - $34 / per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits

Medical coverage and Health Savings Account (HSA) through Anthem

Dental / Vision / Various Ancillary coverages through Unum

401(k) retirement savings plan

Company-paid Employee Assistance Program (EAP)

Discount programs through ADP WorkforceNow About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

Salary : $24 - $34