What are the responsibilities and job description for the IT Services Support position at STAND 8?
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
We are seeking a detail-oriented and experienced IT Helpdesk Support Specialist to provide first and second-level technical support within a dynamic and fast-paced environment. The ideal candidate will have a strong background in IT support, a solid understanding of desktop and mobile technologies, and a passion for delivering high-quality customer service. This role also includes responsibilities related to A/V support for corporate events and requires flexibility to accommodate occasional scheduling demands.
Responsibilities
The base range for this contract position is $35-45/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
We are seeking a detail-oriented and experienced IT Helpdesk Support Specialist to provide first and second-level technical support within a dynamic and fast-paced environment. The ideal candidate will have a strong background in IT support, a solid understanding of desktop and mobile technologies, and a passion for delivering high-quality customer service. This role also includes responsibilities related to A/V support for corporate events and requires flexibility to accommodate occasional scheduling demands.
Responsibilities
- Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad)
- Deliver first and second-level support for complex IT issues
- Collaborate across multiple IT support groups
- Assist in the development and deployment of computer images for laptops/desktops
- Set up and maintain all end-user hardware and software
- Support and troubleshoot iOS wireless devices
- Configure, test, and install files, applications, and printers as assigned
- Record and resolve/escalate support requests using various ticketing systems
- Coordinate with telecommunications providers for audio conferencing support
- Provide A/V technical support for corporate events as needed
- Track IT assets using hardware/software tracking systems
- Transport, pack, and unpack IT equipment for installation or shipment
- Ensure delivery of accurate, timely, and customer-focused IT services
- Follow established security protocols for system access and user account management
- Promote awareness and compliance with IT security and data retention policies
- Certificate or degree in a technical field or equivalent
- Industry-relevant training (e.g., CTS) or technical coursework strongly preferred
- 4 years of IT helpdesk support experience
- Experience with Apple iOS devices and Windows OS computers
- Proficiency with Windows 10, Outlook, wireless technologies, VPN, MS Office 2016/Office365, and disk imaging
- Advanced troubleshooting and problem-solving abilities
- Strong multitasking and prioritization skills
- Excellent verbal and written communication skills
- Solid technical knowledge across various IT domains
- Strong analytical and detail-oriented mindset
- Effective problem-solving capabilities
- Audio/Visual support experience (conference rooms)
- A Certification
- MCSE certification
- 4 years in a Help Desk or Call Center environment
The base range for this contract position is $35-45/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
Salary : $35 - $45
