Inside Sales Support

OVERVIEW

The Inside Sales Support reports directly to the Customer Service & Materials Manager and is the main liaison between the Customer/Sales Team and the Operations team. The coordinator will give proactive updates an communication to the customer/sales rep. In addition to gathering information, preparing quotes, planning dates, and following the life of the repair or pump until it ships.

RESPONSIBILITIES:

Quoting/Item Creation:

• Analyze drawing specifications to prepare comprehensive cost estimates
• Conduct research to obtain data on labor cost, materials, and production times
• Coordinate with the sales team during the bidding process
• Input cost data into company database
• Present cost estimates to upper management
• Filing, scanning, electronically filing, and other administrative duties as assigned
• Confer with engineers
• Collect historical cost data to estimate costs for current or future products

Planning/Scheduling:

• Create and maintain comprehensive schedules using ERP system to maintain customer committed dates
• Communicate with customer when we will not be able to meet scheduled commitments.
• Work closely with project managers, department heads, and other stakeholders to gather information and input for schedule development
• Communicate with Operations when improvements need to be made to manage increased workloads
• Collaborate with project managers and team leads to allocate resources effectively based on project requirements and organizational priorities
• Ensure that resources, including personnel, equipment, and materials, are available as needed to meet project milestones
• Identify potential risks and obstacles that may impact project timelines
• Develop contingency plans and work closely with project teams to address and mitigate risks
• Regularly communicate schedule updates and changes to relevant stakeholders
• Facilitate communication between different departments and teams to ensure a cohesive understanding of project timelines and dependencies
• Monitor project progress against established schedules and key performance indicators (KPIs)
• Analyze variances and deviations, providing recommendations for corrective actions.
• Collaborate with project managers, team leads, and other stakeholders to understand project requirements and constraints
• Foster a collaborative environment to ensure alignment on project goals and timelines.
• Maintain accurate and up-to-date project schedules, documentation, and related records.
• Ensure that all scheduling processes and decisions are well-documented for future reference
• Conduct regular reviews and audits of schedules to ensure accuracy and alignment with project objectives
• Implement quality assurance measures to enhance the reliability of scheduling data

Capacity Planning:

• Monitor capacity and coordinate with operations on future demand and capacity needs

QUALIFICATIONS:

• High School diploma or GED required
• Bachelor’s degree in related field (preferred)
• 2 years of relevant experience in project scheduling and proficiency in project management software (preferred)
• Able to communicate effectively and professionally. Excellent customer service skills with co-workers, internal and external customers
• Strong analytical, communication, and problem-solving skills are essential for success in this role
• Excellent written and oral communication skills
• High energy and a self-starter that can work in a fast pace environment. Ability to multi-task, prioritize, and follow-up on assignments

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20 - $24