What are the responsibilities and job description for the Officer, Data Remediation position at Standard Bank Group?
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To remediate customer data in order to drive data integrity, adherence to AML and KYC regulatory requirements and a single view of customer.
- Executes remediation requests received.
- Reviews customer profile against the remediation request and partner system information and ensure correct data fields re captured on the system.
- Accurately verifies and updates all relevant mandatory data fields.
- Adopts and entrenches the 5 principles of healthy data.
- Refers all suspected high risk case issues as soon as possible.
- Ensures all work requests are processed with quality standards and SLA.
- Maintains standard of accuracy and attention to detail.
- Minimises impact to related parties by fully updating all required data for the affected profiles.
- Ensures that all mandatory information and supporting documents are captured as per regulatory guiding principles (e.g., AML and KYC compliance standards).
- Ensures that customer data aligns to systems and on physical documents furnished by customers.
- Verifies and validates KYC documents against AML standards.
- Identifies and raises trends for non-adherence to AML across all profiles.
- Applies correct remediation strategy according to category.
- Supports account opening policy by not allowing customers to transact with non-compliant accounts on the books.
- Closes account and/or restricts customer profile against relevant rules.
- Adheres to AML and bank regulation, process and policy.
- Executes financial transfers of customer funds to correct bucket accounts.
- Timeously logs any system related issues and escalates where necessary.
- Proactively identifies trends that may affect the quality of data and escalates to team leader for remediation.
Qualifications
Matric
Additional Information
- Personal and Business
- The environment is highly volume intensive and the jobholder needs to achieve productivity targets and SLA adherence.
- Complexity rest mostly in the Business and Commercial Banking segments as each case needs to be dealt based on its own merits (e.g., KYC requirements for trusts, etc.) and may involve discussions with the Account Executives.
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