Account Manager

Job Summary

The Account Manager is the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of SCI’s product and service solutions for customers in accordance with customer needs and company processes.

Role and Responsibilities

•Managing activities in support of assigned customer tiers in accordance with customer requirements

•Assist customers through email, phone, video conference and/or in person meetings

•Ensure timely and successful delivery of solutions in accordance with customer requirements

•Position SCI’s value-proposition and build long-term client relationships

•CalCloud onboarding and Customer adoption of CalCloud software

•Partner with management to meet monthly goals (Recalls, In-Lab Monthly Asset Goal)

•Manage equipment TAT expectations and update customers regarding equipment status

•Remain up-to-date on job knowledge by participating in technical and professional training

•Responsible for Recall Success for assigned customers

•Utilize business systems in support of CalCloud, CRM, Smartsheet and other business systems as required

•Support Account Management Supervisor with Tier 1 customers as needed

Educational / Training Requirements

•Associates degree and at least 2 yrs. work experience in account management and customer service

Other Qualifications:

•Previous customer services and/or account management experience

•Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

•Experience in delivering client-focused solutions based on customer needs

•Proven ability to manage multiple projects while maintaining attention to detail

•Excellent listening, negotiation and presentation skills

•Excellent verbal and written communications skills

•Self-motivated and able to thrive in a FAST-PACED environment

•Natural relationship builder with integrity, reliability and maturity

•Ability to prioritize competing tasks

•Critical thinking and problem-solving skills

•Excellent time management skills

•Proficient with Microsoft Office Suite, Google Apps, OneDrive or other collaborative software

•Must be able to pass a pre-employment drug screening

Additional Skills

•Team Player

•People Skills

•Takes Initiative

•Customer Focus

•Multitasking

•Attention to Detail

Safety

It is SCI’s policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.

Appearance

• Business casual

Physical Requirements

•Ability to lift equipment weighing up to 50 pounds (with equipment, as needed)

•Bending/squatting/kneeling/stooping/crouching

•Able to stand for long periods of time when needed

AAP/EEO Statement

Standard Calibrations, Inc. (SCI) provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. In addition to federal law requirements, SCI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Standard Calibrations, Inc. (SCI) expressly prohibits any form of workplace harassment. Harassment based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age, or genetic information (including family medical history) is illegal and will not be tolerated. Improper interference with the ability of SCI’s employees to perform their job duties may result in discipline up to and including discharge.

Standard Calibrations, Inc. (SCI) reserves the right to vary or amend the duties and responsibilities at any time according to the needs of the company’s business. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. SCI provides cross training and other task training as necessary to ensure all positions can be augmented, supported, or fully covered by multiple employees. SCI employees at any level may be assigned at any time to perform tasks unrelated to their primary job description.

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